We performed a comparison between Pentaho Business Analytics and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Pentaho is the Tableau report."
"Easy to use components to create the job."
"Pentaho Business Analytics' best features include the ease of developing data flows and the wide range of options to connect to databases, including those on the cloud."
"Pentaho is an analytics platform that can be used when an organization has a lot of big data storage systems already installed and needs to manage and analyze that data. It has a specific use case for unstructured data, such as documents, and needs to be able to search and analyze it."
"I use the BI Server, CDE Dashboards, Saiku, and Kettle, because these tools are very good and highly experienced."
"The initial setup is pretty straightforward."
"We were able to install it without any assistance from tech support."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The stability has been very good."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Version control would be a good addition."
"We did not achieve the ROI. The work delivered to users had lesser value than the subscription cost."
"Logging capability is needed."
"Deployment is not simple. It is not simple because we are dealing with a lot of data; we are dealing with a lot of storage. So, it's not a simple process."
"The repository should be improved."
"Pentaho, at the general level, should greatly improve the easy construction of its dashboards and easy integration of information from different sources without technical user intervention."
"Pentaho Business Analytics' user interface is outdated."
"Another concern is that Pentaho is not customizable or interactive."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"It wasn't easy to set up so we're only using a third of all of the features,"
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"You couldn't give administrative access to new hires."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
Pentaho Business Analytics is ranked 16th in Reporting with 42 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Pentaho Business Analytics is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Pentaho Business Analytics writes "Flexible, easy to understand, and simple to set up". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Pentaho Business Analytics is most compared with Microsoft Power BI, Databricks, Microsoft SQL Server Reporting Services, SAP Crystal Reports and Tableau, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Pentaho Business Analytics vs. Zendesk report.
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