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Pipedrive vs salesforce.com Desk.com [EOL] comparison

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Pipedrive

Read 12 Pipedrive reviews
1,331 views|336 comparisons
76% willing to recommend
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salesforce.com Desk.com [EOL]

Read 1 salesforce.com Desk.com [EOL] review
views| comparisons
0% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Pipedrive and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Louie Lee
Researched salesforce.com Desk.com [EOL] but chose Pipedrive: It reduced our workload by enabling us to automate many daily tasks, but it's not suitable for large corporations
Pipedrive reduced our workload by enabling us to automate many daily tasks. When you do things the traditional way, it's hard to generate a... Read more →
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The solution is affordable."
  • "The price of Pipedrive has been reasonable."
  • "Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."
  • "On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."
  • "As of now, the pricing and value are quite good."
  • "We pay $1000 a month for the tool."
  • "The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."
  • "Pipedrive is relatively more affordable than other solutions."

    • More Pipedrive Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Pipedrive?
    Top Answer: The most valuable feature is the ability to create timelines and custom fields.
    Read all 11 answers   →
    What is your experience regarding pricing and costs for Pipedrive?
    Top Answer:The product is expensive but provides valuable services.
    Read all 10 answers   →
    What needs improvement with Pipedrive?
    Top Answer:The platform could be even more robust.
    Read all 10 answers   →
    Ask a question

    Earn 20 points

    Ranking
    13th
    out of 169 in CRM
    Views
    1,331
    Comparisons
    336
    Reviews
    8
    Average Words per Review
    533
    Rating
    8.1
    Unranked
    In CRM
    Comparisons
    Also Known As
    PipelineDeals
    Desk.com, Salesforce Assistly
    Learn More
    Pipedrive
    Salesforce
    Overview
    Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Sample Customers
    Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization64%
    Computer Software Company7%
    Government4%
    Construction Company3%
    No Data Available
    Company Size
    REVIEWERS
    Small Business58%
    Midsize Enterprise8%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise66%
    Large Enterprise17%
    No Data Available
    Buyer's Guide
    CRM
    March 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    768,246 professionals have used our research since 2012.

    Pipedrive is ranked 13th in CRM with 12 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in CRM. Pipedrive is rated 8.2, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM, whereas salesforce.com Desk.com [EOL] is most compared with .

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.