We compared SAP CRM and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"It's very flexible and we can really fit it into our business model."
"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."
"The most valuable feature is the ability to create timelines and custom fields."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The usability of the solution is its valuable feature."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The solution is pretty easy to use and intuitive."
"It is a stable platform."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"SAP CRM integrates well with SAP ERP which is useful."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The user interface is excellent."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The most valuable feature for me is the flexibility to consolidate the products."
"The primary use case for us is lead creation and data management."
"The platform is highly scalable."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"The automation process is challenging."
"I don't like the solution's pricing model per user."
"Reporting capabilities of the solution could be improved."
"The product is expensive."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"In the future, machine learning and artificial intelligence functionality need to be included."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"The interface could be improved."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
Pipedrive is ranked 13th in CRM with 12 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Pipedrive is rated 8.2, while SAP CRM is rated 7.6. The top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Pipedrive vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
