We compared SugarCRM Platform and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SugarCRM Platform is recognized for its customizable features, Jira integration, and export functionalities. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: SugarCRM Platform requires enhancements in personalization options, user interface, and customization capabilities. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: SugarCRM Platform users are content with the assistance they have received and have not required technical support. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: SugarCRM Platform's setup is straightforward and can typically be completed in under two weeks. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: SugarCRM Platform provides more flexible pricing options with a fixed setup cost and monthly user charges. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Reviews offered little information about the ROI of SugarCRM Platform. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: SugarCRM Platform is an affordable solution with a simple setup process and lots of customization options. However, it lacks user-friendly interfaces, and configuring user permissions can be complicated. Some users also reported bugs and glitches. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The most valuable feature is the ability to create timelines and custom fields."
"It's very flexible and we can really fit it into our business model."
"The solution is pretty easy to use and intuitive."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The initial setup is straightforward."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"The product is expensive."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"The automation process is challenging."
"Reporting capabilities of the solution could be improved."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"I don't like the solution's pricing model per user."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"I would like to see more integration on a mobile platform in the next release."
"You cannot include all your entities under one instance at the moment."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
Pipedrive is ranked 13th in CRM with 12 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Pipedrive is rated 8.2, while SugarCRM Platform is rated 7.0. The top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Pipedrive vs. SugarCRM Platform report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
