Pitney Bowes Portrait vs TalkDesk comparison

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Executive Summary

We performed a comparison between Pitney Bowes Portrait and TalkDesk based on real PeerSpot user reviews.

Find out what your peers are saying about Knime, Weka, IBM and others in Data Mining.
To learn more, read our detailed Data Mining Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Ranking
15th
out of 18 in Data Mining
Views
22
Comparisons
15
Reviews
0
Average Words per Review
0
Rating
N/A
7th
Views
91
Comparisons
62
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Data Mining
March 2024
Find out what your peers are saying about Knime, Weka, IBM and others in Data Mining. Updated: March 2024.
765,234 professionals have used our research since 2012.
Comparisons
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TalkDesk
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Overview
Pitney Bowes Portrait is a specialized platform that empowers your organization to develop and execute the provisioning and fulfillment processes that result from marketing and CRM activity. Now, you can automate, extend and evolve your existing environment for newfound levels of closed loop automation and efficiency Ð all in just a fraction of the time and effort of other CRM systems.

TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.

TalkDesk offers a suite of essential features for robust contact center functionality. Queue management, voicemail, click-to-call, call forwarding, local caller ID, and comprehensive analytics ensure efficient query management and improved customer satisfaction.

Additional features to emphasize:

  • TalkDesk's compatibility with popular CRM systems and live chat tools enhances team performance and workflow cohesion.
  • TalkDesk's customer experience analytics include sentiment analysis and visually appealing dashboards to provide deep insights into customer emotions and trends, enhancing businesses' understanding and response to customer needs.
  • TalkDesk's automated workflows and direct ticket creation within the interface streamline operations further.
  • Finally, TalkDesk's AI-driven tools optimize call routing, provide detailed analytics, and assist in agent coaching, elevating the quality of customer interactions.

Additionally, TalkDesk's focus extends to quality and workforce management, providing tools for assessing agent performance and recommending improvements. Features like voice and screen recording, time-stamped comments, and gamified metrics offer valuable insights for performance enhancement.

The mobile app Talkdesk Conversations, available for iOS and Android, extends platform functionality for remote teams. It includes call placement, recording, and CRM connectivity features, ensuring uninterrupted customer service. However, the app has garnered limited reviews and ratings on mobile app stores.

In summary, TalkDesk is a comprehensive, AI-enhanced, and highly integrative solution for businesses seeking to optimize customer service and agent management. With its range of features catering to various customer service aspects, TalkDesk is a good contact center platform to consider.

Sample Customers
Nationwide
Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Buyer's Guide
Data Mining
March 2024
Find out what your peers are saying about Knime, Weka, IBM and others in Data Mining. Updated: March 2024.
765,234 professionals have used our research since 2012.

Pitney Bowes Portrait is ranked 15th in Data Mining while TalkDesk is ranked 7th in Contact Center Platforms. Pitney Bowes Portrait is rated 0.0, while TalkDesk is rated 0.0. The top reviewer of Pitney Bowes Portrait writes "First Look – Pitney Bowes Software update". On the other hand, Pitney Bowes Portrait is most compared with , whereas TalkDesk is most compared with Five9 and Genesys Cloud CX.

We monitor all Data Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.