Compare Planview PPM Pro vs. ServiceNow IT Business Management

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Most Helpful Review
Find out what your peers are saying about Planview PPM Pro vs. ServiceNow IT Business Management and other solutions. Updated: September 2020.
438,725 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

"PPM Pro provides managers the insight they need to empower decision-making. The data is always in the tool. It's just making sure people are using it correctly. We track the requests as they come in. We track our demand by each of our teams within IT and then estimate that effort so that we can see if we are getting a lot of requests to certain teams. We check the demand versus capacity as those items come in.""PPM Pro has improved my organization through standardization. The big thing for us is that we came from a very immature state of play. Everyone had their own risk and issue management capabilities and their own different impacts for risks. We've been able to standardize that within the program delivery arena. That for us has been a major thing. We're all speaking the same language about the same things and using the same metrics in order to capture statuses.""PPM Pro absolutely enables us to create reusable project templates that reflect our project management lifecycle. We had a good customer session on this, where a team utilizes portfolio management and project management of the tool very intensively. We follow all of the templates but having said that, we have so many divisions and we have so many users and project managers utilizing the tools. They have a different bunch of templates. We're not just following one or two templates. We have a number of templates that the teams are using.""The dashboards are one of the most valuable aspects of this solution, although, we've only developed a few that anyone's using. There is more maturity there and, of course, we're a month and a half into this, but getting our executive leadership to see these things is half the battle. I think dashboards are going to be critical.""It enables us to create reusable project templates that reflect your project management lifecycle. We do use those quite a bit because a lot of our projects are routine. We have the ability to create template boards. We have very routine audits. We have routine activities that have to be done once a year, it's nice to be able to create that project or create that board and not have to do the heavy lifting at the beginning for each cycle that we go through.""Integrations need improvement. We have the ability now with the FLEX licensing to take advantage of the different applications. But if you want them integrated there's a really large cost associated with that. The integration should be included in the cost per license. We shouldn't have to pay these really high fees to get the systems to talk together.""The reporting and dashboards are the most valuable features. For most of what we're using it for almost all of it is pretty valuable to us.""The Warm screen, even though we're not going to the deep levels and deep details of all the projects and trying to assign resources at the lowest level, it gives us a quick visual of what resources are being worked on, what projects, and on what activities they're working on. At least at a very high level, because we're not using all the assignment components to the fullest detail, but at least with what Planview gives us as a tool and how we're leveraging it, it gives us that quick view of who's working on what project and who's booking time to what project at any given time or any given a week."

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"Stable and scalable solution.""The interface is extremely user-friendly.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The program is stable.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."

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"Reporting and dashboards need improvement. I know they're doing a major revamp of that. We're really looking forward to that because that's something that is really being requested by our customers to give them better visibility, reporting, and dashboards that are easier to understand.""Reporting and dashboards need improvement. They've got the new beta coming out now and I've been playing around with that in our sandbox environment.""I think PPM Pro is going to release a resource self-service admin which is going to duplicate the standard groups. I think that will help us a lot because right now a standard group has their own permission and we don't know what permission is getting out to the users. After the resource self-service admin will be in place, I think we will be in a much better position in terms of the formation profile.""From a usability standpoint, the part where there are people on the tasks section on a team is a little challenging. Then for some reason, the in-demand reports are embedded in the resource section and to run them is just completely different and separate from the reports entity which is a lot.""The reporting was a large part of what I was struggling with, but with the recent enhancement, that is definitely getting easier. Right now, based on how we are using it and growing it, it's really a very easy tool. I think mine is just growth pain because now I'm having other areas within the college that are interested in starting to use it. For me, it's just support. It's me learning how to be able to support everybody again with a very small staff.""Integrations need improvement. We have the ability now with the FLEX licensing to take advantage of the different applications. But if you want them integrated there's a really large cost associated with that. The integration should be included in the cost per license. We shouldn't have to pay these really high fees to get the systems to talk together.""The reporting has room for improvement. I know it's all in the revamping all the time with it, but there are things that I know my PMOs don't like. For instance, they want a pie chart and I think it's a bug in the system. I've been working with somebody on it, but then she thought it was because they were trying to look at negative values, which a pie chart doesn't do, but little things like that quite haven't gotten to what we need as far as reporting, but I think it's on the roadmap.""Based on my experience, the financial management screens have gone a long way, but I think there's still some room for improvement in terms of how you model them and the different version controls."

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"Dashboard interface is limited functionally and not very user friendly""I would like to see some artificial intelligence incorporated into the management functions.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""The interface isn't user-friendly.""The cost could be improved. The solution is quite pricey.""The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."

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Pricing and Cost Advice
"Pricing was fair and I thought it was comparable to the other ones that we looked at. Other than ServiceNow, it was the most expensive, but we knew we were going to get a lot of value for that, so we went with it. We paid $40,000 for the implementation and for the workshops.""Bulk volume discounts are a little better. Right now we have to buy in lots of 20 at $200 a license. That's a little steep. For example, with Service Now, I pay $48 a seat for a license.""A collaboration of all their tools truly gets the biggest bang for the buck.""Because we have PPM Pro with Project place, we transitioned to the Flex model.""We have their Flex plan.""The cost was in line.""$6 million has been the return on investment so far, and that was because of work intake. Now that we are scrutinizing the work intake and asking questions like, "Is there an alternative to your $10 million project?" We had one project come in for $10 million, scrutinize it through our gate review process, and wound up with the alternative, which was $3.8 million. So, a $6 million savings."

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Questions from the Community
Top Answer: It has helped us make good decisions in terms of what projects to take or how to prioritize projects when we have multiple directors from the business or product. It has definitely helped us… more »
Top Answer: I was talking to the Planview Chief Marketing Officer earlier about trying to see if there were opportunities where we could pilot this, even if that means getting some licenses that we can use to… more »
Top Answer: We don't use their existing dashboard functionality. Hopefully, with the new reporting release that is coming out in November, we will be able to evaluate as to how we can leverage that. What I hear… more »
Top Answer: Stable and scalable solution.
Top Answer: I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit… more »
Top Answer: One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to… more »
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Popular Comparisons
Compared 14% of the time.
Also Known As
InnotasServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM

Planview PPM Pro provides a top down approach to project portfolio management (PPM) completely hosted in a secure cloud platform. Planview PPM Pro software provides visibility into your programs, projects, and people to enable visibility, alignment, and improved execution across your enterprise.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Learn more about Planview PPM Pro
Learn more about ServiceNow IT Business Management
Sample Customers
The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of MemphisProximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
Financial Services Firm18%
Manufacturing Company18%
Healthcare Company14%
Insurance Company11%
Computer Software Company35%
Financial Services Firm9%
Insurance Company6%
Construction Company5%
Computer Software Company44%
Comms Service Provider12%
Insurance Company7%
Find out what your peers are saying about Planview PPM Pro vs. ServiceNow IT Business Management and other solutions. Updated: September 2020.
438,725 professionals have used our research since 2012.
Planview PPM Pro is ranked 4th in Project Portfolio Management with 20 reviews while ServiceNow IT Business Management is ranked 5th in Project Portfolio Management with 6 reviews. Planview PPM Pro is rated 8.2, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Planview PPM Pro writes "Makes it a lot easier in our management team to be able to visualize and view the data that we're capturing". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Planview PPM Pro is most compared with Planview Enterprise One, JIRA Portfolio, Planview Projectplace, SAP Portfolio and Project Management and Broadcom Clarity PPM, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management, Micro Focus ALM Octane and Workfront. See our Planview PPM Pro vs. ServiceNow IT Business Management report.

See our list of best Project Portfolio Management vendors.

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