We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"There are other tools out there that will do what Scrutinizer does. But what I have found with Scrutinizer is that it does it very quickly. I've taken 25 million individual data fragments from the different sensors, and it has graphed that and mapped it and presented a picture within 30 seconds. It has a very efficient database algorithm that I am really impressed with."
"We didn't experience any bugs."
"As a network engineer, the ability to identify what traffic on the link is consuming all the bandwidth at any given time, and provide immediate feedback to the business, is the most valuable feature."
"The reporting and generating troubleshooting reports would be the best feature; our host-to-host conversation reporting."
"The solution helps to enrich the data context of our network traffic. It allows me to see what applications are most in use on a slightly historical basis, going back a day or week at tops. It allows me to tune QoS or traffic shaping around what's being used. It saves me from having to unnecessarily upgrade, if I don't need to."
"It helps us determine what is going on with our Internet and who is hogging it all up. If we get a real high throughput or a throughput that's going over and getting dropped fairly quickly, we can tell who (or what device) is consuming that traffic."
"It's agnostic as far as what your network gear is. As long as it supports an sFlow, JFlow, NetFlow, some kind of flow monitoring, Plixer will support it very well."
"The ability to view the status of the top-10 at a glance is helpful. We immediately know which link is over-utilized or heavily used... and it's all in real-time."
"The authentication overall - including to the VPN and LAN - is excellent."
"The company provides excellent service."
"The installation process is not hard at all."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"There is room for improvement around the data that they have on the website about solutions... they should have more templated solutions on their website. Going out and identifying how to do RTP performance with a Cisco router, or how to do application response times in an Arrista data center deployment was where most of the work was... They should spend some more time documenting solutions and putting together white papers."
"They're working on the security areas, so it can provide more insight. What they have is still pretty much IP-concentric. If they were to make it IP and URL, they'd be a little bit ahead on that."
"The solution creates a visual map of a particular location and how the network flows. You need to spend time to generate all those maps. If they could figure out a way to reduce the time needed to generate the maps, that would be great."
"Knowing that they're coming out with a new user interface, that is an area where there is room for improvement. There are so many variables. They should limit the variables in the user interface and create some classes, like "simple," "novice," and "expert" to narrow down the variables within it."
"For updating the Scrutinizer platform, when we have the actual data, it never happens in one day. Every time we have the data, we are obliged to install a new server in order to integrate the old data, and every time it has a problem. Most of the time, we were obliged to scrap all the data because we couldn't transfer it to the new server. So, it would be very good if they could improve this part."
"It would be useful if there was a way to back up the configuration information. E.g., if you wanted to deploy a new instance or disaster recovery, you could quite easily deploy and restore the config, as opposed to having to restore all the NetFlow data. If there was just a button that said "backup config information", that would be good."
"Data retention needs improvement. Data retention is a thing where we are looking for a better way to collect flow data for a longer time to do forensic research on security incidents. By default, data retention is quite low. We need detailed data in safe storage for a longer time, e.g., for a couple of months. An improvement would be a way to export data into a secure long-term storage."
"I wish the reporting side was easier to work with, but it does a decent job. I also wish the reporting side was a little more intuitive or they offered more reporting examples."
"I would like the product to offer more agility."
"The guest portal is hard to use."
"It's an expensive solution."
"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
"The pricing works out well for us, given our environment and where we are."
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
"Our entire solution, amortized over five years, is in the vicinity of $40,000 to $50,000 a year."
"The license is per device. We have 50 devices."
"There are no extra costs. It's about $8,000 a year. The bang for the buck (cost) is definitely a plus."
"There is a recurring maintenance fee after the initial purchase or if we want the license upgrade."
"We just renewed. The pricing is 5,000 euro per year. This is the final price. All tax (20 percent) is included."
"Compared to some of the other tools we have, it's incredibly reasonably priced."
"We have increased the license over time. We have added more licenses as the network has grown."
"We pay our one-off cost for the licenses, per device, in blocks of 50. And then we pay an annual maintenance fee of about $15,000 Australian, which is, at this point in time, about $9,000 US, for those 250 devices. The upfront costs for the 250-license use, were about $50,000 Australian, which is about $32,000 US."
The Scrutinizer incident response system leverages network traffic analytics to provide active monitoring, visualization, and reporting of network and security incidents. The system quickly delivers the rich forensic data needed by IT professionals to support fast and efficient incident response.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
Plixer Scrutinizer is ranked 7th in Network Monitoring Software with 10 reviews while ThousandEyes is ranked 31st in Network Monitoring Software with 3 reviews. Plixer Scrutinizer is rated 8.6, while ThousandEyes is rated 0.0. The top reviewer of Plixer Scrutinizer writes "Advanced reporting runs analytics on NetFlow and provides signature-based recognition of problems in the network environment". On the other hand, the top reviewer of ThousandEyes writes "Scalable with good authentification and great technical support". Plixer Scrutinizer is most compared with SolarWinds NetFlow Traffic Analyzer, Cisco Stealthwatch, Darktrace, PRTG Network Monitor and ExtraHop Reveal(x), whereas ThousandEyes is most compared with Meraki Dashboard, Cisco Stealthwatch, Kentik, LiveAction LiveNX and SolarWinds NPM. See our Plixer Scrutinizer vs. ThousandEyes report.
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