Pomeroy Service Desk Outsourcing vs T-Systems Service Desk Outsourcing comparison

Pomeroy Service Desk Outsourcing, an IT managed services and technology provider, supports hundreds of customers in the provision of Service Desk, and Hardware and Software Support services. Pomeroy Global Service Desk is HDI-certified, and it provides client end-users with highly responsive incident resolution using the right combination of ITIL driven processes, tools and standards. When integrated with Pomeroy's Hardware and Software Support services with the support provided by their national network of field technicians, whether on client sites, or remotely dispatched to the user's desk. Pomeroy's certified Service Desk analysts and field engineers respond to more than 3 million incidents and requests annually, support desktops, laptops, tablets, mobile devices, servers, printers and other peripherals, and manage regional logistics centers.

T-Systems Service Desk Outsourcing, acts as a single point of contact and control, that provides users with advice and assistance for your desktop environments, SAP and other applications, and telecommunications & network solutions. The standard Service Desk Services offering comprises first-level support. Thus users have rapid access to advice and assistance for the whole IT infrastructure and applications of IT workplace and telecommunications. Assistance includes: Communication systems, Workplace telephony, Desktop systems, Network infrastructures, Mobile devices and systems, Server landscapes, Exchange and SharePoint systems and Standard applications.