Compare ProProfs Help Desk vs. SCSM

ProProfs Help Desk is ranked 38th in Help Desk Software while SCSM is ranked 16th in Help Desk Software with 3 reviews. ProProfs Help Desk is rated 0, while SCSM is rated 7.4. On the other hand, the top reviewer of SCSM writes "A solution that allows for easy remote upgrading of systems that's scalable". ProProfs Help Desk is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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ProProfs Help Desk Logo
44 views|19 comparisons
SCSM Logo
Read 3 SCSM reviews.
3,240 views|2,281 comparisons
Most Helpful Review
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Ranking
38th
out of 44 in Help Desk Software
Views
44
Comparisons
19
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
16th
out of 44 in Help Desk Software
Views
3,240
Comparisons
2,281
Reviews
3
Average Words per Review
305
Avg. Rating
7.3
Top Comparisons
Compared 43% of the time.
Compared 15% of the time.
Also Known As
System Center Service Manager
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ProProfs
Microsoft
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Learn more about SCSM
Sample Customers
Sony, Dell, CiscoFibabanka, UMC Health System
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,062 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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