Compare ProProfs Help Desk vs. SCSM

ProProfs Help Desk is ranked 38th in Help Desk Software while SCSM is ranked 3rd in Help Desk Software with 11 reviews. ProProfs Help Desk is rated 0, while SCSM is rated 6.6. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". ProProfs Help Desk is most compared with , whereas SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus.
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ProProfs Help Desk Logo
67 views|25 comparisons
SCSM Logo
Read 11 SCSM reviews.
2,943 views|1,981 comparisons
Most Helpful Review
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406,607 professionals have used our research since 2012.
Quotes From Members

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Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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406,607 professionals have used our research since 2012.
Ranking
38th
out of 46 in Help Desk Software
Views
67
Comparisons
25
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 46 in Help Desk Software
Views
2,943
Comparisons
1,981
Reviews
11
Average Words per Review
734
Avg. Rating
6.6
Top Comparisons
Compared 44% of the time.
Compared 16% of the time.
Also Known As
System Center Service Manager
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ProProfs
Microsoft
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Learn more about ProProfs Help Desk
Learn more about SCSM
Sample Customers
Sony, Dell, CiscoFibabanka, UMC Health System
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company20%
Government20%
Construction Company13%
Real Estate/Law Firm8%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: February 2020.
406,607 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.