Compare ProProfs Help Desk vs. Serviceaide Intelligent Service Management

ProProfs Help Desk is ranked 38th in Help Desk Software while Serviceaide Intelligent Service Management is ranked 24th in Help Desk Software with 1 review. ProProfs Help Desk is rated 0, while Serviceaide Intelligent Service Management is rated 6.0. On the other hand, the top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". ProProfs Help Desk is most compared with , whereas Serviceaide Intelligent Service Management is most compared with Clarity SM.
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Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
418,116 professionals have used our research since 2012.
Quotes From Members

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418,116 professionals have used our research since 2012.
Ranking
38th
out of 48 in Help Desk Software
Views
70
Comparisons
26
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
24th
out of 48 in Help Desk Software
Views
306
Comparisons
144
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
Top Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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ProProfs
Serviceaide
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
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Learn more about ProProfs Help Desk
Learn more about Serviceaide Intelligent Service Management
Sample Customers
Sony, Dell, CiscoOakwood Systems Group
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
418,116 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.