Compare ProProfs Help Desk vs. ServiceNow

ProProfs Help Desk is ranked 38th in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 20 reviews. ProProfs Help Desk is rated 0, while ServiceNow is rated 8.4. On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ProProfs Help Desk is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Appian and Pega BPM.
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ProProfs Help Desk Logo
67 views|25 comparisons
ServiceNow Logo
52,530 views|31,115 comparisons
Most Helpful Review
Use ProProfs Help Desk? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: April 2020.
407,401 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.

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407,401 professionals have used our research since 2012.
Ranking
38th
out of 46 in Help Desk Software
Views
67
Comparisons
25
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 46 in Help Desk Software
Views
52,530
Comparisons
31,115
Reviews
20
Average Words per Review
623
Avg. Rating
8.3
Top Comparisons
Compared 21% of the time.
Compared 6% of the time.
Compared 5% of the time.
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ProProfs
ServiceNow
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about ProProfs Help Desk
Learn more about ServiceNow
Sample Customers
Sony, Dell, CiscoAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company40%
Comms Service Provider11%
Government8%
Financial Services Firm4%
Company Size
No Data Available
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise7%
Large Enterprise71%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: April 2020.
407,401 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.