Compare ProProfs Help Desk vs. SolarWinds MSP Manager

ProProfs Help Desk is ranked 38th in Help Desk Software while SolarWinds MSP Manager is ranked 12th in Help Desk Software with 1 review. ProProfs Help Desk is rated 0, while SolarWinds MSP Manager is rated 10.0. On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". ProProfs Help Desk is most compared with , whereas SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, JIRA Service Desk and Freshdesk.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,917 professionals have used our research since 2012.
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Ranking
38th
out of 44 in Help Desk Software
Views
44
Comparisons
19
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
12th
out of 44 in Help Desk Software
Views
962
Comparisons
625
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Top Comparisons
Compared 12% of the time.
Also Known As
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ProProfs
SolarWinds
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
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Learn more about ProProfs Help Desk
Learn more about SolarWinds MSP Manager
Sample Customers
Sony, Dell, CiscoLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,917 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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