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N-able MSP Manager vs ProProfs Help Desk comparison

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N-able MSP Manager

Read 3 N-able MSP Manager reviews
533 views|408 comparisons
100% willing to recommend
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ProProfs Help Desk

114 views|76 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between N-able MSP Manager and ProProfs Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Featured Review
EfstathiosDamianos
Helps with support cases and tickets
The solution helps us with the knowledge of support cases and tickets.
Use ProProfs Help Desk?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Don't get scared of the price tag because it's definitely worth it."
  • "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
  • "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

    • More N-able MSP Manager Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about N-able MSP Manager?
    Top Answer:I am impressed with the tool's integration with our mail system.
    Read all 3 answers   →
    What needs improvement with N-able MSP Manager?
    Top Answer:The tool needs to improve its customization of the user interface.
    Read all 3 answers   →
    What is your primary use case for N-able MSP Manager?
    Top Answer:We use the solution for the instant management of our support customers.
    Read all 3 answers   →
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    Earn 20 points

    Ranking
    27th
    out of 59 in Help Desk Software
    Views
    533
    Comparisons
    408
    Reviews
    1
    Average Words per Review
    298
    Rating
    7.0
    41st
    out of 59 in Help Desk Software
    Views
    114
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    SolarWinds LOGICnow, SolarWinds MSP Manager
    Learn More
    N-able
    ProProfs
    Overview

    Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

    • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
    • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
    • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
    • Complete customer and knowledge management with a branded portal.
    • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

    ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

    Sample Customers
    Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
    Sony, Dell, Cisco
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Manufacturing Company9%
    Financial Services Firm9%
    Media Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise11%
    Large Enterprise44%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
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    768,415 professionals have used our research since 2012.

    N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews while ProProfs Help Desk is ranked 41st in Help Desk Software. N-able MSP Manager is rated 8.4, while ProProfs Help Desk is rated 0.0. The top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". On the other hand, N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk, whereas ProProfs Help Desk is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.