Compare ProProfs Help Desk vs. SolarWinds Web Help Desk

ProProfs Help Desk is ranked 37th in Help Desk Software while SolarWinds Web Help Desk is ranked 19th in Help Desk Software with 1 review. ProProfs Help Desk is rated 0, while SolarWinds Web Help Desk is rated 7.0. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Good support for asset management, but the GUI is old-fashioned and needs updating". ProProfs Help Desk is most compared with , whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and JIRA Service Desk.
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406,312 professionals have used our research since 2012.
Ranking
37th
out of 46 in Help Desk Software
Views
59
Comparisons
24
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
19th
out of 46 in Help Desk Software
Views
1,243
Comparisons
1,063
Reviews
1
Average Words per Review
458
Avg. Rating
7.0
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ProProfs
SolarWinds
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Sample Customers
Sony, Dell, CiscoInstacart
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: February 2020.
406,312 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.