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ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
ProProfs Help Desk is ranked 44th in Help Desk Software while Spiceworks is ranked 14th in Help Desk Software with 5 reviews. ProProfs Help Desk is rated 0.0, while Spiceworks is rated 6.8. On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". ProProfs Help Desk is most compared with , whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, ServiceNow, Nagios Core and JIRA Service Management.
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