Compare ProProfs Help Desk vs. Spiceworks

ProProfs Help Desk is ranked 38th in Help Desk Software while Spiceworks is ranked 10th in Help Desk Software with 4 reviews. ProProfs Help Desk is rated 0, while Spiceworks is rated 8.8. On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". ProProfs Help Desk is most compared with , whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ManageEngine ServiceDesk Plus and ServiceNow.
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ProProfs Help Desk Logo
75 views|28 comparisons
Spiceworks Logo
3,889 views|2,581 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: June 2020.
425,773 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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425,773 professionals have used our research since 2012.
Ranking
38th
out of 54 in Help Desk Software
Views
75
Comparisons
28
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
10th
out of 54 in Help Desk Software
Views
3,889
Comparisons
2,581
Reviews
4
Average Words per Review
475
Avg. Rating
8.8
Popular Comparisons
Compared 37% of the time.
Compared 11% of the time.
Compared 10% of the time.
Compared 4% of the time.
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ProProfs
Spiceworks
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
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Learn more about ProProfs Help Desk
Learn more about Spiceworks
Sample Customers
Sony, Dell, CiscoBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
No Data Available
REVIEWERS
Manufacturing Company12%
Hospitality Company8%
K 12 Educational Company Or School8%
Retailer8%
VISITORS READING REVIEWS
Software R&D Company20%
University14%
Comms Service Provider14%
Government8%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: June 2020.
425,773 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.