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Compare ProProfs Help Desk vs. Spiceworks

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ProProfs Help Desk Logo
77 views|27 comparisons
Spiceworks Logo
3,565 views|2,441 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
543,089 professionals have used our research since 2012.
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Top Answer: It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.
Top Answer: In terms of visibility features, there was one thing I didn't like about Spiceworks. Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network… more »
Top Answer: We use Spiceworks for IT ticketing. The main users are me and my staff, which includes two other people. We serve about 60 or 70 other people who submit tickets via email. They don't use Spiceworks to… more »
Ranking
44th
out of 55 in Help Desk Software
Views
77
Comparisons
27
Reviews
0
Average Words per Review
0
Rating
N/A
14th
out of 55 in Help Desk Software
Views
3,565
Comparisons
2,441
Reviews
4
Average Words per Review
730
Rating
7.5
Comparisons
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Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
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Learn more about ProProfs Help Desk
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Sample Customers
Sony, Dell, Cisco
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
No Data Available
REVIEWERS
Manufacturing Company14%
Construction Company7%
Hospitality Company7%
Retailer7%
VISITORS READING REVIEWS
Comms Service Provider24%
Computer Software Company23%
Government8%
Educational Organization5%
Company Size
No Data Available
REVIEWERS
Small Business49%
Midsize Enterprise30%
Large Enterprise21%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
543,089 professionals have used our research since 2012.

ProProfs Help Desk is ranked 44th in Help Desk Software while Spiceworks is ranked 14th in Help Desk Software with 5 reviews. ProProfs Help Desk is rated 0.0, while Spiceworks is rated 6.8. On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". ProProfs Help Desk is most compared with , whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, ServiceNow, Nagios Core and JIRA Service Management.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.