Compare ProProfs Help Desk vs. Spiceworks

ProProfs Help Desk is ranked 38th in Help Desk Software while Spiceworks is ranked 7th in Help Desk Software with 2 reviews. ProProfs Help Desk is rated 0, while Spiceworks is rated 9.6. On the other hand, the top reviewer of Spiceworks writes "Great asset management features in a free solution that's easy to set up". ProProfs Help Desk is most compared with , whereas Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI.
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ProProfs Help Desk Logo
44 views|19 comparisons
Spiceworks Logo
4,263 views|2,759 comparisons
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,355 professionals have used our research since 2012.
Quotes From Members

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371,355 professionals have used our research since 2012.
Ranking
38th
out of 44 in Help Desk Software
Views
44
Comparisons
19
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
7th
out of 44 in Help Desk Software
Views
4,263
Comparisons
2,759
Reviews
2
Average Words per Review
294
Avg. Rating
9.5
Top Comparisons
Compared 35% of the time.
Compared 11% of the time.
Compared 7% of the time.
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ProProfs
Spiceworks
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
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Learn more about ProProfs Help Desk
Learn more about Spiceworks
Sample Customers
Sony, Dell, CiscoBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,355 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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