Compare ProProfs Help Desk vs. SysAid

ProProfs Help Desk is ranked 38th in Help Desk Software while SysAid is ranked 9th in Help Desk Software with 1 review. ProProfs Help Desk is rated 0, while SysAid is rated 9.0. On the other hand, the top reviewer of SysAid writes "An ITIL-based service management system with powerful customisation features". ProProfs Help Desk is most compared with , whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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ProProfs Help Desk Logo
44 views|19 comparisons
SysAid Logo
821 views|640 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
372,622 professionals have used our research since 2012.
Quotes From Members

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The pricing of SysAid is less than its competitors.

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372,622 professionals have used our research since 2012.
Ranking
38th
out of 44 in Help Desk Software
Views
44
Comparisons
19
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
9th
out of 44 in Help Desk Software
Views
821
Comparisons
640
Reviews
1
Average Words per Review
640
Avg. Rating
9.0
Top Comparisons
Compared 27% of the time.
Compared 11% of the time.
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ProProfs
SysAid
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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Sample Customers
Sony, Dell, CiscoLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
372,622 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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