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ProProfs Help Desk vs SysAid comparison

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ProProfs Help Desk

114 views|76 comparisons
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SysAid

Read 10 SysAid reviews
887 views|422 comparisons
90% willing to recommend
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between ProProfs Help Desk and SysAid based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Use ProProfs Help Desk?
Todd Blake
A solution that streamlines ticket creation for the staff members of a business and enables efficient issue...
SysAid has provided a uniform platform for the staff to open up tickets and for the IT team to easily look at them, act on them, and help staff... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The pricing of SysAid is less than its competitors."
  • "Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
  • "Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
  • "SysAid is a good solution, especially from a pricing perspective."
  • "We saw our investment back at the end of year one."
  • "Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

    • More SysAid Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about SysAid?
    Top Answer:SysAid is more user-friendly, and its configuration is easier than other tools.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for SysAid?
    Top Answer:Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.
    Read all 9 answers   →
    What needs improvement with SysAid?
    Top Answer:With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.
    Read all 10 answers   →
    Ranking
    41st
    out of 59 in Help Desk Software
    Views
    114
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    20th
    out of 59 in Help Desk Software
    Views
    887
    Comparisons
    422
    Reviews
    2
    Average Words per Review
    471
    Rating
    8.5
    Comparisons
    Learn More
    ProProfs
    SysAid
    Overview

    ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

    Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

    Sample Customers
    Sony, Dell, Cisco
    Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
    Top Industries
    No Data Available
    REVIEWERS
    University29%
    Healthcare Company29%
    Leisure / Travel Company14%
    Transportation Company14%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm10%
    Insurance Company8%
    Retailer8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business50%
    Midsize Enterprise10%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise14%
    Large Enterprise59%
    Buyer's Guide
    Help Desk Software
    April 2024
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    ProProfs Help Desk is ranked 41st in Help Desk Software while SysAid is ranked 20th in Help Desk Software with 10 reviews. ProProfs Help Desk is rated 0.0, while SysAid is rated 8.4. On the other hand, the top reviewer of SysAid writes "A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team". ProProfs Help Desk is most compared with , whereas SysAid is most compared with JIRA Service Management, ServiceNow, Spiceworks and Freshdesk.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.