Compare ProProfs Help Desk vs. SysAid

ProProfs Help Desk is ranked 37th in Help Desk Software while SysAid is ranked 14th in Help Desk Software with 1 review. ProProfs Help Desk is rated 0, while SysAid is rated 9.0. On the other hand, the top reviewer of SysAid writes "An ITIL-based service management system with powerful customisation features". ProProfs Help Desk is most compared with , whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Spiceworks.
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ProProfs Help Desk Logo
59 views|24 comparisons
SysAid Logo
841 views|630 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: February 2020.
406,312 professionals have used our research since 2012.
Quotes From Members

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Pricing and Cost Advice
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The pricing of SysAid is less than its competitors.

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406,312 professionals have used our research since 2012.
Ranking
37th
out of 46 in Help Desk Software
Views
59
Comparisons
24
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
out of 46 in Help Desk Software
Views
841
Comparisons
630
Reviews
1
Average Words per Review
634
Avg. Rating
9.0
Top Comparisons
Compared 29% of the time.
Compared 12% of the time.
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ProProfs
SysAid
Overview

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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Sample Customers
Sony, Dell, CiscoLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: February 2020.
406,312 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.