ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.
ProProfs Help Desk is ranked 44th in Help Desk Software while Vtiger Help Desk is ranked 50th in Help Desk Software. ProProfs Help Desk is rated 0.0, while Vtiger Help Desk is rated 0.0. On the other hand, ProProfs Help Desk is most compared with , whereas Vtiger Help Desk is most compared with .
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