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ProProfs Live Chat vs Zendesk Chat comparison

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ProProfs Live Chat

26 views|9 comparisons
Zendesk Logo

Zendesk Chat

Read 2 Zendesk Chat reviews
60 views|40 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Live Chat
March 2024
Executive Summary

We performed a comparison between ProProfs Live Chat and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: March 2024).
Download the complete report
767,995 professionals have used our research since 2012.
Featured Review
Use ProProfs Live Chat?
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
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Questions from the Community
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What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
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Ranking
16th
out of 23 in Live Chat
Views
26
Comparisons
9
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
60
Comparisons
40
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
Zendesk Talk
Learn More
ProProfs
Zendesk
Overview
ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
Lazy Cloud, MilitaryCruiseDeals, HorseSaddleShop
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Live Chat
March 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: March 2024.
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767,995 professionals have used our research since 2012.

ProProfs Live Chat is ranked 16th in Live Chat while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. ProProfs Live Chat is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". ProProfs Live Chat is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.