Compare ProProfs Live Chat vs. Zendesk Chat

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ProProfs Live Chat Logo
43 views|18 comparisons
Zendesk Chat Logo
26 views|11 comparisons
Most Helpful Review
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Top Answer: We like the mobile application, which allows us to provide a faster response to the customer.
Top Answer: We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket… more »
Top Answer: We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same Zendesk platform. There is no need to take the conversation or customer query… more »
Ranking
11th
out of 20 in Live Chat
Views
43
Comparisons
18
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 20 in Live Chat
Views
26
Comparisons
11
Reviews
1
Average Words per Review
391
Rating
10.0
Popular Comparisons
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Overview
ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

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Learn more about ProProfs Live Chat
Learn more about Zendesk Chat
Sample Customers
Lazy Cloud, MilitaryCruiseDeals, HorseSaddleShop
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

ProProfs Live Chat is ranked 11th in Live Chat while Zendesk Chat is ranked 2nd in Live Chat with 1 review. ProProfs Live Chat is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Flexible, stable, and allows for faster delivery of support". ProProfs Live Chat is most compared with , whereas Zendesk Chat is most compared with .

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.