We performed a comparison between PRTG Network Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"I like the mobility of the PRTG Network Monitor and ITOps Dashboard."
"There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking. Pricing for PRTG Network Monitor is also not as expensive. It's a good tool, even for beginners."
"It is nice to have one place where all the information is right there in front of us."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution."
"The initial setup is pretty easy."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Their Event Management is very good."
"It helps streamline management and processes."
"It is easy to use and simple to learn."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,"
"PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go."
"We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us."
"The technical support service should be improved."
"The inventory of the device should be improved."
"PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."
"I would like to see network mapping."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"I would like more manual issues to have automated report-facing options."
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. PRTG Network Monitor is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our PRTG Network Monitor vs. ServiceNow IT Operations Management report.
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