We compared Zabbix and PRTG Network Monitor based on our users' reviews across several parameters. After reading all of the collected data, you can find our conclusion below.
Zabbix is praised for its comprehensive monitoring capabilities, customizable alerting system, and extensive reporting options, while users appreciate PRTG Network Monitor for its user-friendly interface, scalable performance, and detailed reporting capabilities. Zabbix's customer service is highly rated, while PRTG users find the software more intuitive and quicker to set up. Both products offer reasonable pricing and valuable ROI, with opportunities for improvement in user interface and customization features.
Features: Zabbix offers customizable alerting system, extensive reporting options, and comprehensive monitoring capabilities. PRTG Network Monitor is praised for its ease of setting up, scalability for larger networks, and ability to tailor alerts based on specific criteria.
Pricing and ROI: Zabbix does not have setup costs, making it easy to get started, while PRTG Network Monitor has minimal setup costs. Users find Zabbix's licensing flexible and suitable. PRTG Network Monitor offers good value for the cost with scalable licensing options. Zabbix users have reported positive outcomes and benefits. PRTG Network Monitor users found the software cost-effective and efficient, providing valuable insights for network management.
Room for Improvement: Zabbix has room for improvement in user interface, scalability, and performance, while PRTG Network Monitor could enhance its user interface, customization options, alerting features, and integration capabilities.
Deployment and customer support: Users find PRTG Network Monitor quicker and simpler to deploy and set up compared to Zabbix, which may require more time and effort for implementation. Zabbix's customer service is praised for its promptness, effectiveness, and expertise. Users appreciate the knowledgeable and responsive support team. PRTG Network Monitor's customer service is also highly acclaimed for prompt responses, helpful guidance, and a reliable support team.
The summary above is based on 77 interviews we conducted recently with Zabbix and PRTG Network Monitor users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the ability to span multiple technologies and multiple vendors."
"The real-time monitoring and alerting are its most valuable features."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"Speed of deployment is one of the most valuable features."
"It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG."
"The most valuable feature is the dashboard interface. It's very clean, it's very simple to use."
"The solution is very easy to use and the web provides information with ease."
"PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage."
"Zabbix helps to save time."
"Zabbix is both stable and scalable."
"It has good graphs of what is going on within the operating system."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"We use it to monitor and manage our servers."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"Zabbix is scalable."
"The Wi-Fi side needs improvement."
"It would be nice if it gave us alerts via Gmail or SMS message."
"PRTG Network Monitor can improve by having better integration with devices."
"The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology."
"Having a Unix implementation or Unix installation could be an improvement. Right now, it's based just on Windows, and that's a problem for some customers."
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
"PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."
"I would like to see more updates available in this solution."
"The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
"The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."
"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."
"It would be helpful if they translated the documentation to Cyrillic languages."
"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews while Zabbix is ranked 2nd in Cloud Monitoring Software with 98 reviews. PRTG Network Monitor is rated 8.2, while Zabbix is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". PRTG Network Monitor is most compared with Centreon, Nagios XI, SolarWinds NPM, ManageEngine OpManager and Fortinet FortiSIEM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Oracle Enterprise Manager. See our PRTG Network Monitor vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
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