We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has superb ease of use and no code needed to create and build apps and databases."
"I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."
"The reporting tool: It helps in data analytics to provide the solution more efficiency."
"The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product."
"The need for little to no code knowledge has been huge."
"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."
"The product is easy to use."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It is user-friendly and simple to use."
"It has more extensive features as compared to the other competitors."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The most valuable feature is that this is a Cloud solution."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"I would like to see the reporting enhanced because some of them are not easy to generate."
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."
"It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities."
"The dashboard is not organized."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"The mobile app has improved, but it still needs work."
"I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The scalability needs improvement."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"Transparency in the pricing model needs to be improved."
"Complexities in the organization made the initial deployment complex."
"Their cloud management is also not that great compared to other products."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The utilization of AI in ServiceNow needs enhancement."
QuickBase is ranked 15th in Rapid Application Development Software with 73 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 210 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Oracle Fusion Service, Sales Creatio, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our QuickBase vs. ServiceNow report.
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