We performed a comparison between Rally Software and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It drives the conversation behind some of the pain points the teams have, based on the data that we're able to pull out of the system. As a result of that, we're able to make better decisions, to become better as a whole."
"The most useful part is how it breaks down tasks into parents and children, manageable tasks. It has a whole project as an initiative, and then it breaks it down further and further. And then you get to actual user stories and tasks that you can sit and develop."
"It has allowed the quality assurance team to keep all information in sync with the application requirements and user stories for our general development."
"Gives me a dashboard where I can see what things are not being worked on, what things are blocked."
"What I like most about Rally Software, in terms of using it for the agile process, is that it's clear, useful, and user-friendly. I also like that it has every field you can use for the Scrum process."
"Reporting is much easier and faster than Micro Focus ALM, with CA AC built on web services... Also, the data is more granular when it comes to tasks, iterations, sprints, and releases."
"What I like the most about Agile Central is that it is the only system I need to have full control and visibility of our entire body of work plus the activities and processes required to deliver it."
"The most valuable features are in-line editing, easy custom view setup, intuitive and helpful visuals (e.g., contextual formatting) and the collaboration features."
"Stable and scalable solution."
"The solution is scalable."
"The product is quite convenient and user-friendly."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The performance is good."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"Competitive in terms of research"
"We did submit an enhancement request. I think a lot of teams that do very large scale products have the same issue. They just do not realize it would help them."
"It is hard to track the changes. For example, we're in sprint 25, and then we have 26, 27, 28, and 29. Throughout that whole time, we're developing pipelines in Azure, moving to GitHub, creating pipelines, and working with teams. But sometimes, we need to revisit specific decisions made in previous sprints, like pipeline details. Maybe it's in our Azure Wiki, GitHub, or Teams, but it's not always consistent. I wish I could search for all tasks or stories related to that particular effort without needing to know everyone's individual stories or features."
"What I don't like about it is that it is really hard to find old work to reference information and use the reporting section of the application in terms of trying to analyze trends. If I am trying to find out which interfaces took this long and I want to compare and measure improvement from one quarter to another quarter, the reporting mechanism within Rally is very troublesome. They have an Excel plugin that you're supposed to use, but you literally have to pull the raw data out before you can do the analysis. You can't do it within Rally, and if you can, it is a secret, and I don't know how to do it. It should have better, easier, and user-friendly reporting without having to use the Excel add-in. It is very clunky. There is a lot of data in there, but it is not organized in such a way that makes it intuitive. You really have to kind of look for where do you put your documentation or dates. Some customization is available, but it is not plug-and-play like Jira. When I switched from TFS to Jira, I just went and started using Jira, whereas with Rally, you kind of have to really get in and figure out what you need to do before you set stuff up, or you're going to get yourself stuck. You can just start using Jira and be successful."
"A lot of the features that we would be looking to add, I am learning may not be within Agile Central, but part of another CA tool set."
"There's a lot of support for Scrum and Agile, but it needs something for the Kanban side."
"The navigation within the tool sometimes is a little tricky for me. I'm sure with more use, more practice, I'll become accustomed to it, but some of the things just aren't intuitive."
"One problem I see is that if there is a dependent user story - for example, if my team is working on one thing and there is a dependent user story from another team - we can have a dependency created but we don't know if there is a change of status from the other team. That is something which is very important for Agile Central to look into so that if the other team makes any changes we will be notified as well."
"CA Agile Central does not have a workflow tool included."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"I would like to see some artificial intelligence incorporated into the management functions."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The user interface could be more modern."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The configurations are fine, but the user interface could be improved."
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Rally Software is ranked 7th in Enterprise Agile Planning Tools with 7 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 16 reviews. Rally Software is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Rally Software writes "Good discussion and note-taking capabilities but hard to track the changes". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Great innovation and helpful for portfolio management but needs more finance management capabilities". Rally Software is most compared with Microsoft Azure DevOps, Jira, TFS, Jira Align and Codebeamer, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our Rally Software vs. ServiceNow Strategic Portfolio Management report.
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