Rally Software vs ServiceNow Strategic Portfolio Management comparison

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Executive Summary

We performed a comparison between Rally Software and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Rally Software vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It drives the conversation behind some of the pain points the teams have, based on the data that we're able to pull out of the system. As a result of that, we're able to make better decisions, to become better as a whole.""The most useful part is how it breaks down tasks into parents and children, manageable tasks. It has a whole project as an initiative, and then it breaks it down further and further. And then you get to actual user stories and tasks that you can sit and develop.""It has allowed the quality assurance team to keep all information in sync with the application requirements and user stories for our general development.""Gives me a dashboard where I can see what things are not being worked on, what things are blocked.""What I like most about Rally Software, in terms of using it for the agile process, is that it's clear, useful, and user-friendly. I also like that it has every field you can use for the Scrum process.""Reporting is much easier and faster than Micro Focus ALM, with CA AC built on web services... Also, the data is more granular when it comes to tasks, iterations, sprints, and releases.""What I like the most about Agile Central is that it is the only system I need to have full control and visibility of our entire body of work plus the activities and processes required to deliver it.""The most valuable features are in-line editing, easy custom view setup, intuitive and helpful visuals (e.g., contextual formatting) and the collaboration features."

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"Stable and scalable solution.""The solution is scalable.""The product is quite convenient and user-friendly.""Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""The performance is good.""The most important feature of ServiceNow IT Business Management is flexibility.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""Competitive in terms of research"

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Cons
"We did submit an enhancement request. I think a lot of teams that do very large scale products have the same issue. They just do not realize it would help them.""It is hard to track the changes. For example, we're in sprint 25, and then we have 26, 27, 28, and 29. Throughout that whole time, we're developing pipelines in Azure, moving to GitHub, creating pipelines, and working with teams. But sometimes, we need to revisit specific decisions made in previous sprints, like pipeline details. Maybe it's in our Azure Wiki, GitHub, or Teams, but it's not always consistent. I wish I could search for all tasks or stories related to that particular effort without needing to know everyone's individual stories or features.""What I don't like about it is that it is really hard to find old work to reference information and use the reporting section of the application in terms of trying to analyze trends. If I am trying to find out which interfaces took this long and I want to compare and measure improvement from one quarter to another quarter, the reporting mechanism within Rally is very troublesome. They have an Excel plugin that you're supposed to use, but you literally have to pull the raw data out before you can do the analysis. You can't do it within Rally, and if you can, it is a secret, and I don't know how to do it. It should have better, easier, and user-friendly reporting without having to use the Excel add-in. It is very clunky. There is a lot of data in there, but it is not organized in such a way that makes it intuitive. You really have to kind of look for where do you put your documentation or dates. Some customization is available, but it is not plug-and-play like Jira. When I switched from TFS to Jira, I just went and started using Jira, whereas with Rally, you kind of have to really get in and figure out what you need to do before you set stuff up, or you're going to get yourself stuck. You can just start using Jira and be successful.""A lot of the features that we would be looking to add, I am learning may not be within Agile Central, but part of another CA tool set.""There's a lot of support for Scrum and Agile, but it needs something for the Kanban side.""The navigation within the tool sometimes is a little tricky for me. I'm sure with more use, more practice, I'll become accustomed to it, but some of the things just aren't intuitive.""One problem I see is that if there is a dependent user story - for example, if my team is working on one thing and there is a dependent user story from another team - we can have a dependency created but we don't know if there is a change of status from the other team. That is something which is very important for Agile Central to look into so that if the other team makes any changes we will be notified as well.""CA Agile Central does not have a workflow tool included."

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"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects.""The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.""When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying.""I would like to see some artificial intelligence incorporated into the management functions.""The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""The user interface could be more modern.""We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.""The configurations are fine, but the user interface could be improved."

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Pricing and Cost Advice
  • "Frankly, pricing is expensive and needs to be carefully planned for when budgeting."
  • "The license costs are fairly high as compared to some of the other solutions out there."
  • "From a price point, it's a cost effective solution for our needs."
  • "It is expensive and may not be worthwhile for a small company."
  • "We are always looking for a discount, if the solution was less expensive it would be a benefit."
  • "I understand it's a little more expensive. That is why many people prefer Jira."
  • "Rally Software costs $50 a month, and for a base account, that price is acceptable."
  • More Rally Software Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: We have teams come and go all the time. We have teams in India, America, Ireland, Poland, Italy, England... we are spread out everywhere! Rally is our key tool for scrum planning and our single… more »
    Top Answer:Rally Software costs $50 a month, and for a base account, that price is acceptable.
    Top Answer:It is hard to track the changes. For example, we're in sprint 25, and then we have 26, 27, 28, and 29. Throughout that whole time, we're developing pipelines in Azure, moving to GitHub, creating… more »
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Ranking
    Views
    5,109
    Comparisons
    2,252
    Reviews
    7
    Average Words per Review
    695
    Rating
    8.1
    Views
    3,417
    Comparisons
    2,420
    Reviews
    16
    Average Words per Review
    534
    Rating
    7.6
    Comparisons
    Also Known As
    CA Agile Central, Rally Enterprise, CA Agile Training, CA Agile Coaching, CA Agile Academy, CA Agile Management , CA ALM
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    With Rally Software, you can plan, prioritize, manage, track, and continuously improve your work so that you can deliver the value that your customers need with speed, quality, and efficiency. Our enterprise-class Application Lifecycle Management (ALM) SaaS platform provides visibility into progress, roadblocks, and dependencies across multiple teams, projects, and programs. This allows you to align to your strategic goals and create better business results, and to do it all in a single system of record.

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Physicians Mutual, Harvard Pilgrim HealthCare, Editora Abril, Tata Communications, Level 3 Communications, Seagate, TomTom, Philips, Hiscox, Physicians Mutual, MYOB
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Healthcare Company17%
    Comms Service Provider15%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Educational Organization78%
    Financial Services Firm3%
    Healthcare Company3%
    Manufacturing Company3%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government11%
    Manufacturing Company10%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise10%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise79%
    Large Enterprise18%
    REVIEWERS
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Rally Software vs. ServiceNow Strategic Portfolio Management
    March 2024
    Find out what your peers are saying about Rally Software vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Rally Software is ranked 7th in Enterprise Agile Planning Tools with 7 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 16 reviews. Rally Software is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Rally Software writes "Good discussion and note-taking capabilities but hard to track the changes". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Great innovation and helpful for portfolio management but needs more finance management capabilities". Rally Software is most compared with Microsoft Azure DevOps, Jira, TFS, Jira Align and Codebeamer, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our Rally Software vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.