Red Hat CloudForms vs ServiceNow IT Operations Management comparison

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Executive Summary

We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Red Hat CloudForms vs. ServiceNow IT Operations Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Red Hat CloudForms is a stable product. There is no issue with the stability.""I am impressed with the product's ability to create dynamic catalogs.""The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution.""The solution is compatible and integrates with various infrastructures or providers.""They are a very mature product.""I am impressed with the product's reports.""Red Hat CloudForms is stable once it is up and running.""The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."

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"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.""The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform.""The initial setup is very straightforward. A person just needs to join a team to access the network and that's all.""The way this solution has helped us is that it improved our communication.""It is a product that is familiar for a lot of users.""The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly.""I like the solution due to the fact that it's scalable.""It helps streamline management and processes."

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Cons
"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating.""I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions.""Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware.""The solution is still quite immature.""The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet.""The solution's provisioning engine needs to be improved.""Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them.""It is difficult to create a complete dashboard that includes all the needed features or catalogs."

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"ServiceNow IT Operations Management could be improved by providing more user customization options.""An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices.""I would like more manual issues to have automated report-facing options.""Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""If you are new to using the solution, you will find the setup complex.""ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work.""It should have better integrations with other solutions.""Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

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Pricing and Cost Advice
  • "It is definitely cheaper than VMware. Everything is included. There is no challenge there."
  • "The price of Red Hat CloudForms was not competitive, it was expensive."
  • "Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."
  • "The product's licensing is based on the number of servers."
  • "Red Hat CloudForms is a bit expensive."
  • More Red Hat CloudForms Pricing and Cost Advice →

  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I am impressed with the product's reports.
    Top Answer:I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions.
    Top Answer:I would rate the product a four out of ten since its implementation is not as good as it sounds.
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Ranking
    8th
    out of 75 in Cloud Management
    Views
    4,815
    Comparisons
    4,333
    Reviews
    6
    Average Words per Review
    392
    Rating
    6.2
    9th
    out of 75 in Cloud Management
    Views
    1,317
    Comparisons
    990
    Reviews
    29
    Average Words per Review
    453
    Rating
    8.3
    Comparisons
    Also Known As
    ServiceNow ITOM
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    Overview

    Manage container, virtual, private, and public cloud infrastructures

    Managing a complex, hybrid IT environment can require multiple management tools, redundant policy implementations, and extra staff to handle the operations. Red Hat® CloudForms simplifies IT, providing unified management and operations in a hybrid environment.

    As your IT infrastructure progresses from traditional virtualization toward an Infrastructure-as-a-Service (IaaS) model, CloudForms evolves, protecting your investments and providing consistent user experience and functionality.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Sample Customers
    Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company17%
    Media Company12%
    Financial Services Firm8%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company9%
    Company Size
    REVIEWERS
    Small Business36%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise16%
    Large Enterprise68%
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Red Hat CloudForms vs. ServiceNow IT Operations Management
    March 2024
    Find out what your peers are saying about Red Hat CloudForms vs. ServiceNow IT Operations Management and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Red Hat CloudForms is ranked 8th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Red Hat CloudForms is rated 6.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Red Hat CloudForms writes "Easily integrates with various out-of-the-box or third-party vendors". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Red Hat CloudForms is most compared with Morpheus, VMware Aria Automation, vCloud Director, IBM Cloud Automation Manager and OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Red Hat CloudForms vs. ServiceNow IT Operations Management report.

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    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.