We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Red Hat CloudForms is a stable product. There is no issue with the stability."
"I am impressed with the product's ability to create dynamic catalogs."
"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."
"The solution is compatible and integrates with various infrastructures or providers."
"They are a very mature product."
"I am impressed with the product's reports."
"Red Hat CloudForms is stable once it is up and running."
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The way this solution has helped us is that it improved our communication."
"It is a product that is familiar for a lot of users."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the solution due to the fact that it's scalable."
"It helps streamline management and processes."
"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."
"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"The solution is still quite immature."
"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."
"The solution's provisioning engine needs to be improved."
"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."
"It is difficult to create a complete dashboard that includes all the needed features or catalogs."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"I would like more manual issues to have automated report-facing options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"It should have better integrations with other solutions."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
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Red Hat CloudForms is ranked 8th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Red Hat CloudForms is rated 6.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Red Hat CloudForms writes "Easily integrates with various out-of-the-box or third-party vendors". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Red Hat CloudForms is most compared with Morpheus, VMware Aria Automation, vCloud Director, IBM Cloud Automation Manager and OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Red Hat CloudForms vs. ServiceNow IT Operations Management report.
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