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Compare Resolver Incident Management vs. xMatters IT Management

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Top Review
Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management. Updated: October 2021.
543,089 professionals have used our research since 2012.
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Pricing and Cost Advice
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"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.""It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.""This is a subscription-based, SaaS solution.""We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert.""The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost.""The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

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Top Answer: The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the… more »
Top Answer: We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert.
Top Answer: The integration with Inform with xMatters is too customized. It should be a little bit more friendly. When you are not using the conference bridge from xMatters and you are using an external one, it… more »
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Also Known As
xMatters
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Overview

Resolver Incident Management is a powerful and easy-to-use incident management software to help your organization respond to, report on, investigate, and prevent incidents.

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

  • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
  • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

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Sample Customers
Wegmans, Sheraton, New Balance, Navistar, Adidas, JBL
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Top Industries
No Data Available
REVIEWERS
Computer Software Company21%
Energy/Utilities Company14%
Retailer14%
Non Profit14%
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm15%
Comms Service Provider10%
Manufacturing Company7%
Company Size
No Data Available
REVIEWERS
Small Business19%
Midsize Enterprise6%
Large Enterprise75%
Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management. Updated: October 2021.
543,089 professionals have used our research since 2012.

Resolver Incident Management is ranked 11th in IT Alerting and Incident Management while xMatters IT Management is ranked 4th in IT Alerting and Incident Management with 7 reviews. Resolver Incident Management is rated 0.0, while xMatters IT Management is rated 9.0. On the other hand, the top reviewer of xMatters IT Management writes "Enabled us to meet our "lights out" goal and repurpose staff to do work of greater value". Resolver Incident Management is most compared with Everbridge IT Alerting, whereas xMatters IT Management is most compared with PagerDuty, Everbridge IT Alerting, ServiceNow, Opsgenie and VictorOps.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.