• Home
  • Resolver Incident Management vs. xMatters

Resolver Incident Management vs xMatters comparison

Cancel
You must select at least 2 products to compare!
Resolver Logo

Resolver Incident Management

81 views|36 comparisons
Everbridge Logo

xMatters

Read 31 xMatters reviews
1,507 views|759 comparisons
96% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
IT Alerting and Incident Management
March 2024
Executive Summary

We performed a comparison between Resolver Incident Management and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: March 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
Use Resolver Incident Management?
Dean-Robinson
A versatile solution with excellent logging capabilities that reduced our time to resolve
The most notable improvement is in our time to respond. Traditionally, when we had high-priority incidents raised on our ServiceNow platform, the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."
  • "If the licensing were cheaper, our customer might buy more."
  • "​Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.​"
  • "The only potential concern is professional services. They are capable, but like to bill on an hourly basis."
  • "​I do not think it is worth the value.​"
  • "If you are willing to pay for the licensing of it, it is able to scale out.​"
  • "Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."
  • "xMatters is pricey, but you have to consider what a critical incident costs your organization."

    • More xMatters Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
    See Recommendations
    767,847 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about xMatters ?
    Top Answer:xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal… more »
    Read all 18 answers   →
    What is your experience regarding pricing and costs for xMatters ?
    Top Answer:The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that… more »
    Read all 14 answers   →
    What needs improvement with xMatters ?
    Top Answer:The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups… more »
    Read all 18 answers   →
    Ranking
    14th
    out of 54 in IT Alerting and Incident Management
    Views
    81
    Comparisons
    36
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    3rd
    out of 54 in IT Alerting and Incident Management
    Views
    1,507
    Comparisons
    759
    Reviews
    10
    Average Words per Review
    1,738
    Rating
    8.3
    Comparisons
    Also Known As
    xMatters IT Management
    Learn More
    Resolver
    Everbridge
    Overview

    Resolver Incident Management is a powerful and easy-to-use incident management software to help your organization respond to, report on, investigate, and prevent incidents.

    xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

    To learn more, request a demo.

    • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
    • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
    • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
    • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
    • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
    • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

    Sample Customers
    Wegmans, Sheraton, New Balance, Navistar, Adidas, JBL
    Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company15%
    Energy/Utilities Company12%
    Comms Service Provider12%
    Financial Services Firm12%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm21%
    Retailer7%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business13%
    Midsize Enterprise7%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise11%
    Large Enterprise78%
    Buyer's Guide
    IT Alerting and Incident Management
    March 2024
    Download Free Report
    Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management. Updated: March 2024.
    DOWNLOAD NOW
    767,847 professionals have used our research since 2012.

    Resolver Incident Management is ranked 14th in IT Alerting and Incident Management while xMatters is ranked 3rd in IT Alerting and Incident Management with 31 reviews. Resolver Incident Management is rated 0.0, while xMatters is rated 8.8. On the other hand, the top reviewer of xMatters writes "Enabled us to meet our "lights out" goal and repurpose staff to do work of greater value". Resolver Incident Management is most compared with , whereas xMatters is most compared with PagerDuty Operations Cloud, Opsgenie, ServiceNow, Everbridge IT Alerting and OnSolve Platform for Critical Event Management.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.