At Ignite, we help our enterprise customers perform better through the deployment of best-in-class business software applications across a range of functional domains. Ignite leads all its efforts with a sharp focus on a simple but challenging objective ― 100% customer success ― measured through achievements of its customers.
Use your NPS as the key measure of your customers’ overall perception of your brand. Because NPS is a leading indicator from growth, it provides the best anchor for your customer experience management (CEM) program. Complement NPS with other metrics and insights from various points along the customer journey, and you have a comprehensive, actionable view of your customer experience performance.
Our complete customer experience management software, NICE Satmetrix NPX, has you covered for every aspect of your work. Use it to collect real-time feedback, sure, but also for so much more. Analyze and report on your data (even text), share and collaborate companywide, drive follow-up actions, and get the clear-eyed knowledge you need to prioritize and plan.
ResponseTek is ranked 19th in Customer Experience Management while Satmetrix Net Promoter is ranked 26th in Customer Experience Management. ResponseTek is rated 0.0, while Satmetrix Net Promoter is rated 0.0. On the other hand, ResponseTek is most compared with , whereas Satmetrix Net Promoter is most compared with .
See our list of best Customer Experience Management vendors.
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