We performed a comparison between RightScale Cloud Management Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"The most valuable feature is Optima, which is something that we use quite extensively."
"ServiceNow provides quite good insights about what is happening in the organization."
"You can scale the solution."
"There are many expansions available."
"ServiceNow is easy to use."
"The Workflow feature is the most valuable."
"The most valuable feature is that this is a Cloud solution."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"There is a problem with integration due to invalid private node security certificates."
"Technical support is an area that can be improved."
"The scalability needs improvement."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"There is room for improvement in price."
"The solution’s pricing is expensive and could be improved."
"It's missing monitoring capabilities."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
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RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". RightScale Cloud Management Platform is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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