RightScale Cloud Management Platform vs ServiceNow IT Operations Management comparison

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Executive Summary

We performed a comparison between RightScale Cloud Management Platform and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management.
To learn more, read our detailed Cloud Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage.""The most valuable feature is Optima, which is something that we use quite extensively."

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"The scalability of ServiceNow is good.""The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.""Provides everything in one solution.""I like the tool's discovery feature.""It's easy to set up.""The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly.""You can improve integrations of the operation with the solution.""ServiceNow IT Operations Management is a stable product."

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Cons
"Technical support is an area that can be improved.""There is a problem with integration due to invalid private node security certificates."

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"The out-of-the-box reporting feature is not as user friendly as other tools.""The tool can be improved by including more detailed information to assist new users.""The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.""The product needs to add a workflow insight tool.""Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization.""My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price.""Service mapping is pretty limited.""I advise others not to customize a lot while using the solution."

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Pricing and Cost Advice
  • "The price is higher than an open-source product, or CloudForms, or IBM Cloud Pak, but it is still not very high."
  • More RightScale Cloud Management Platform Pricing and Cost Advice →

  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage.
    Top Answer:There is a problem with integration due to invalid private node security certificates. However, the issue can be resolved by correcting the certificates. Getting OEMs like Huawei or Morpheus to change… more »
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Ranking
    25th
    out of 75 in Cloud Management
    Views
    520
    Comparisons
    315
    Reviews
    1
    Average Words per Review
    1,485
    Rating
    8.0
    9th
    out of 75 in Cloud Management
    Views
    1,317
    Comparisons
    990
    Reviews
    29
    Average Words per Review
    453
    Rating
    8.3
    Comparisons
    Also Known As
    RightScale MultiCloud Platform
    ServiceNow ITOM
    Learn More
    Overview

    With the RightScale Multi-Cloud Platform, you can mix and match public clouds, private clouds, and virtualized environments to meet your cloud portfolio strategy. In addition to clouds, you can support a portfolio of hypervisors — KVM, Xen, and vSphere — as well as operating systems — CentOS, RHEL, SUSE, Ubuntu, and Windows. A portfolio approach gives your enterprise the ability to future-proof your cloud strategy, optimize cost and performance, access a global footprint with best-of-breed capabilities, and gain financial flexibility and negotiating leverage.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Sample Customers
    Amazon Web Services, Microsoft Azure, Google Cloud Platform, Rackspace, Softlayer, Cloudstack, OpenStack, Vmware
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm11%
    Comms Service Provider8%
    University6%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise13%
    Large Enterprise61%
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    Buyer's Guide
    Cloud Management
    March 2024
    Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". RightScale Cloud Management Platform is most compared with , whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.