We performed a comparison between RightScale Cloud Management Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"The most valuable feature is Optima, which is something that we use quite extensively."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"The solution has very good automation tools."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"Data in reports and dashboards are easily accessible."
"It has more extensive features as compared to the other competitors."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"Straightforward tool."
"There is a problem with integration due to invalid private node security certificates."
"Technical support is an area that can be improved."
"Its stability and pricing need improvement."
"The Express edition does not allow the option for scripting."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"Creating service catalog forms could be made easier."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
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RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". RightScale Cloud Management Platform is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
