We performed a comparison between Aternity AppInternals [EOL] and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."I like it that one can match IPs with the application name."
"Transaction Tracing is the most useful. Being able to have the transaction stitched together so we can see where the problem is has proven invaluable."
"Synthetic transactions, WMI and SNMP query capability."
"The most valuable aspect of this solution is the integration with their other systems. It's easy to understand and it points out the relevant problems in the enterprise."
"As an Administrator, before we bought this AppInternals, I didn't have visibility on why items were slow or why an application was not running. This gives us the ability to see what's going on. The application is load balancing. We can now see if its own server has issues or just one specific server has issues."
"We just control on the backend of AppInternals what we want to instrument and what we don't want to instrument."
"Browsermetrix, which is real-user monitoring via JS injection and linked back to TTW via cookie. It allows us to see the experience of every user hitting our sites and analyze performance by region, browser, etc."
"The capability of analysing each individual transaction captured to a very low level detail (method call/line of code)."
"The glass tables are very helpful."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The solution is easy to scale."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The observability is great and valuable."
"Customers have noted the solution helps streamline incident management."
"Alerts and episodes are valuable to me."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The admin dashboard could be easier as it takes a little bit of time to get used to it."
"We'd like to be able to find out performance problems on application class and methods."
"We have put in a request as an enhancement that we would like to search for items. If we're searching for a URL and we want to know was it a get or was it a post."
"The technical support is not very good and should be improved."
"The recording mechanism for synthetic transactions could be improved as well."
"They should find a way for report generation from TTW to run quicker."
"I would like for it to have automated updates, the way the product updates itself should be all automated, as opposed to what it is now."
"Support for PHP, DB and other applications need to be supported."
"The problem becomes the price, as Splunk is an expensive product."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We have problems doing upgrades and operating alternate new versions."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The license cost is expensive."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
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Earn 20 points
Aternity AppInternals [EOL] doesn't meet the minimum requirements to be ranked in Application Performance Monitoring (APM) and Observability while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Aternity AppInternals [EOL] is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Aternity AppInternals [EOL] writes "We use it to see the experience of users hitting our sites and analyze performance by region, browser, etc". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Aternity AppInternals [EOL] is most compared with IDERA Precise, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management.
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