We performed a comparison between Sage CRM and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"We have found the solution to be stable."
"The part I like the most is the reporting."
"Sage CRM is flexible, customizable, and user-friendly."
"It has been helpful for opportunity management and lease management."
"The solution's technical support is fast to respond."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The solution's order management pack is quite fantastic."
"The solution is scalable."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM is the number one CRM product in the world."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The flexibility is very good."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"Its user interface could be better."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"I would like Sage to improve their UI."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"With regards to monitoring the transaction with alerts, it could be better."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The documentation needs to be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The tool took a lot of time to deploy."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
Sage CRM is ranked 21st in CRM with 7 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. Sage CRM is rated 7.8, while Siebel CRM is rated 7.8. The top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Sage CRM vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
