We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very user-friendly, and intuitive, it will lead you and take you to the next steps."
"Scalability-wise, I rate the solution a ten out of ten...I rate Salesforce Platform's technical support a ten out of ten."
"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
"The most valuable feature is ease of use."
"Features they are integrating to the other services."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
"Salesforce is a phenomenal application. It's very diverse."
"Now Platform's best features are collaboration, configurability, and customizability."
"This is a development platform that provides us with a strong database and a low code environment."
"The integration with other tools is pretty good."
"It is a stable solution...It is a scalable solution."
"It is a stable solution...It is a scalable solution."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The level of automation within the platform is great."
"The incident management has been the most useful feature for us."
"I have found it takes an exceedingly long time to put opportunities or clients in the system. If I have an opportunity that I need to put in the system it could take approximately 10 minutes. This is a lot of time when you have multiple opportunities to put in. There are other tasks to do that are required by supervisors, such as forecasts. What I have done to save time is I did not input as much detail as I could have because I knew it was going to take me an hour to get five leads in."
"There needs to be more documentation."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"It may be slow, but that is relative. When compared to Siebel CRM, which was large, clunky, and extremely slow, Salesforce seemed fast to me."
"The cost of data storage is an issue once the company grows."
"Salesforce needs to be re-platformed, or re-architected, making it lighter."
"It could be maybe a bit more user-intuitive."
"Some business functionalities could be improved."
"The UI is very bad and needs to be updated."
"Bug and defect management are not available in ServiceNow."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The price is a bit high and can be a bit of a barrier for some customers."
"We would like to see AI used to automate some of the functionality in this solution."
"The UI is not intuitive."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 33 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Pega BPM. See our Salesforce Platform vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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