Siebel CRM vs salesforce.com Desk.com [EOL] comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between salesforce.com Desk.com [EOL] and Siebel CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    Unranked
    In CRM
    5th
    out of 167 in CRM
    Views
    3,446
    Comparisons
    2,536
    Reviews
    11
    Average Words per Review
    357
    Rating
    7.9
    Comparisons
    Also Known As
    Desk.com, Salesforce Assistly
    Siebel Sales
    Learn More
    Oracle
    Video Not Available
    Overview

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Government11%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business13%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in CRM while Siebel CRM is ranked 5th in CRM with 16 reviews. salesforce.com Desk.com [EOL] is rated 4.0, while Siebel CRM is rated 7.8. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". salesforce.com Desk.com [EOL] is most compared with , whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.