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N-able MSP Manager vs salesforce.com Desk.com [EOL] comparison

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N-able MSP Manager

Read 3 N-able MSP Manager reviews
533 views|408 comparisons
100% willing to recommend
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salesforce.com Desk.com [EOL]

Read 1 salesforce.com Desk.com [EOL] review
views| comparisons
0% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between N-able MSP Manager and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Featured Review
EfstathiosDamianos
Helps with support cases and tickets
The solution helps us with the knowledge of support cases and tickets.
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Don't get scared of the price tag because it's definitely worth it."
  • "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
  • "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

    • More N-able MSP Manager Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about N-able MSP Manager?
    Top Answer:I am impressed with the tool's integration with our mail system.
    Read all 3 answers   →
    What needs improvement with N-able MSP Manager?
    Top Answer:The tool needs to improve its customization of the user interface.
    Read all 3 answers   →
    What is your primary use case for N-able MSP Manager?
    Top Answer:We use the solution for the instant management of our support customers.
    Read all 3 answers   →
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    Earn 20 points

    Ranking
    27th
    out of 59 in Help Desk Software
    Views
    533
    Comparisons
    408
    Reviews
    1
    Average Words per Review
    298
    Rating
    7.0
    Unranked
    In Help Desk Software
    Comparisons
    Also Known As
    SolarWinds LOGICnow, SolarWinds MSP Manager
    Desk.com, Salesforce Assistly
    Learn More
    N-able
    Salesforce
    Overview

    Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

    • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
    • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
    • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
    • Complete customer and knowledge management with a branded portal.
    • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Sample Customers
    Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Manufacturing Company9%
    Financial Services Firm9%
    Media Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise11%
    Large Enterprise44%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
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    768,415 professionals have used our research since 2012.

    N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. N-able MSP Manager is rated 8.4, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk, whereas salesforce.com Desk.com [EOL] is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.