We performed a comparison between salesforce.com Desk.com [EOL] and SymphonyAI IT Service Management based on real PeerSpot user reviews.
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salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while SymphonyAI IT Service Management is ranked 24th in Help Desk Software with 5 reviews. salesforce.com Desk.com [EOL] is rated 4.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". salesforce.com Desk.com [EOL] is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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