We performed a comparison between salesforce.com Desk.com [EOL] and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM) while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). salesforce.com Desk.com [EOL] is rated 4.0, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". salesforce.com Desk.com [EOL] is most compared with , whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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