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Salesforce Community Cloud vs Sitecore Experience Platform comparison

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Buyer's Guide
Digital Experience Platforms (DXP)
March 2024
Executive Summary

We performed a comparison between Salesforce Community Cloud and Sitecore Experience Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Adobe, Liferay, Salesforce and others in Digital Experience Platforms (DXP).
To learn more, read our detailed Digital Experience Platforms (DXP) Report (Updated: March 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Julio Divietro
Helps us with sales management of customer life cycles with good business intelligence
Use Sitecore Experience Platform?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Pricing for Salesforce CRM is extremely expensive."

    • More Salesforce Community Cloud Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Salesforce Community Cloud?
    Top Answer:All the business intelligence included in the tool gives more information about the cycle of the sales stage.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Salesforce Commun...
    Top Answer:We pay the license annually for Salesforce CRM. Pricing is extremely expensive. I'm not aware of any hidden costs besides the cost of the license.
    What needs improvement with Salesforce Community Cloud?
    Top Answer:The user interface of the screenshots feature is a little bit old and hasn't been updated for a long time.
    Read all 2 answers   →
    Ask a question

    Earn 20 points

    Ranking
    3rd
    out of 30 in Digital Experience Platforms (DXP)
    Views
    1,629
    Comparisons
    189
    Reviews
    1
    Average Words per Review
    306
    Rating
    9.0
    5th
    out of 30 in Digital Experience Platforms (DXP)
    Views
    505
    Comparisons
    299
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Sitecore XP
    Learn More
    Salesforce
    Sitecore
    Overview
    Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

    The Sitecore Experience Platform is a connected platform that gives marketers everything they need to understand visitor needs and intents for delivering a more relevant, personalized experience - from initial visit to post-purchase engagement and nurturing.

    Sample Customers
    Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
    Dollywood, Danone Nutricia
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    University12%
    Financial Services Firm8%
    Government7%
    VISITORS READING REVIEWS
    Educational Organization43%
    Computer Software Company11%
    Hospitality Company5%
    Manufacturing Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise52%
    Large Enterprise38%
    Buyer's Guide
    Digital Experience Platforms (DXP)
    March 2024
    Download Free Report
    Find out what your peers are saying about Adobe, Liferay, Salesforce and others in Digital Experience Platforms (DXP). Updated: March 2024.
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    767,667 professionals have used our research since 2012.

    Salesforce Community Cloud is ranked 3rd in Digital Experience Platforms (DXP) with 2 reviews while Sitecore Experience Platform is ranked 5th in Digital Experience Platforms (DXP). Salesforce Community Cloud is rated 9.0, while Sitecore Experience Platform is rated 0.0. The top reviewer of Salesforce Community Cloud writes "Helps us with sales management of customer life cycles with good business intelligence". On the other hand, Salesforce Community Cloud is most compared with Magnolia CMS, Adobe Experience Cloud and Lithium, whereas Sitecore Experience Platform is most compared with Liferay Digital Experience Platform, HCL Digital Experience, Kentico and BloomReach.

    See our list of best Digital Experience Platforms (DXP) vendors.

    We monitor all Digital Experience Platforms (DXP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.