Salesforce Community Cloud vs Sprinklr comparison

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Pricing and Cost Advice
  • "Pricing for Salesforce CRM is extremely expensive."
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    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:All the business intelligence included in the tool gives more information about the cycle of the sales stage.
    Top Answer:We pay the license annually for Salesforce CRM. Pricing is extremely expensive. I'm not aware of any hidden costs besides the cost of the license.
    Top Answer:The user interface of the screenshots feature is a little bit old and hasn't been updated for a long time.
    Top Answer:As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you use… more »
    Top Answer: No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning not… more »
    Top Answer: I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients… more »
    Ranking
    1st
    Views
    854
    Comparisons
    95
    Reviews
    1
    Average Words per Review
    306
    Rating
    9.0
    4th
    Views
    47
    Comparisons
    37
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview
    Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

    Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.

    Sprinklr Features

    Sprinklr aims to bring the ultimate unified digital experience through services like enablement, success management, transformation and managed services, strategy and analytics, and moderation services. The features that Sprinklr offers include:

    • Modern care: Sprinklr is dedicated to customer support, helping companies enhance the digital experience through features that include conversational AI, IVR deflection, case management, CSAT prediction, guided workflows, knowledge base, AI agent assistance, AI routing, and automated quality audits.
    • Modern research: Sprinklr not only allows companies to manage incoming customer inquiries, but it also provides extensive data about the digital experience companies are providing to their clients. Organizations can easily access performance reports all in one place and use the data to change the areas where they're not performing well. The insights are provided thanks to features such as AI-powered insight on current events, allowing companies to fix potential risk issues and transform feedback from customers into solutions for the improvement of the digital experience.

    • Modern marketing and advertising: Once a company decides to provide its users with a digital experience, it should concentrate not only on the content it's providing, but also on the way it's reaching its target. That's why Sprinklr offers features for marketing and advertising that allow organizations to access the marketing for their brands in a single platform while delivering their content across many different channels. This category features campaign planning, workflow management, automated task assignment, integrated asset management, unified calendar, ads management, dark post moderation, omnichannel analytics, and advocacy. All the provided features allow companies to deliver marketing and advertising that will expand their digital experience and reach a vast array of clients.

    • Social engagement and sales: Sprinklr provides features that help companies to enhance their social engagement and sales and potentially generate more revenue. These features, which include conversational commerce, a gallery, and customization for communities, allow companies to deliver a more efficient digital experience through social media and reach more groups of clients.

    Sprinklr Benefits

    The benefits of Sprinklr include:

    • Easy, all-in access to user insight and data
    • Thorough social media engagement reports
    • AI integrations for customer support

    Sample Customers
    Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
    GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    University12%
    Financial Services Firm8%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company15%
    Retailer7%
    Manufacturing Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise67%
    Buyer's Guide
    Salesforce Community Cloud vs. Zendesk
    March 2024
    Find out what your peers are saying about Salesforce Community Cloud vs. Zendesk and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Salesforce Community Cloud is ranked 1st in Community Platforms with 2 reviews while Sprinklr is ranked 4th in Community Platforms. Salesforce Community Cloud is rated 9.0, while Sprinklr is rated 0.0. The top reviewer of Salesforce Community Cloud writes "Helps us with sales management of customer life cycles with good business intelligence". On the other hand, Salesforce Community Cloud is most compared with Magnolia CMS, Adobe Experience Cloud and Lithium, whereas Sprinklr is most compared with Sprout Social, NICE CXone, HootSuite, Salesforce Marketing Cloud and Khoros Social Media Management.

    See our list of best Community Platforms vendors and best Digital Experience Platforms (DXP) vendors.

    We monitor all Community Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.