We just raised a $30M Series A: Read our story

Compare SAP Customer Identity and Access Management vs. Salesforce Identity

Cancel
You must select at least 2 products to compare!
Top Review
Find out what your peers are saying about ForgeRock, Auth0, Omada and others in Customer Identity and Access Management. Updated: September 2021.
541,462 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable aspect of the product is that it is Microsoft-based and it supports all Microsoft technology.""Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want.""It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly.""When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now.""The most valuable functionality of the solution for us is that when employees stop working for the municipality, they are automatically disabled in Active Directory. Omada controls that 100 percent. They are disabled for 30 days, and after that time Omada deletes the Active Directory account. The same type of thing happens when we employ a new person. Their information is automatically imported to Omada and they are equipped with the roles and rights so they can do their jobs.""The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us.""Omada Identity Suite has a very powerful workflow engine. It is used for requesting access for approval to everything that's around Access Management and for re-certification purposes.""The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."

More Omada Identity Pros »

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

More Salesforce Identity Pros »

"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."

More SAP Customer Identity and Access Management Pros »

Cons
"When the re-certification process is launched that makes Omada very slow. There are performance issues in the current version.""The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides.""Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues.""I would like to search on date fields, which is not possible now.""If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things.""One thing that we are not so happy about is the user interface. It is a bit dated. I know that they are working on that, but the user interface is quite dated. Currently, it is a little bit difficult to customize the user interface to the need of the business, which is a little bit disappointing. It needs it to be a little bit easier to operate, and it should have a better user interface.""What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that.""The security permission inside Omada needs improvement. It's tricky to set up."

More Omada Identity Cons »

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

More Salesforce Identity Cons »

"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."

More SAP Customer Identity and Access Management Cons »

Pricing and Cost Advice
"The initial total cost of ownership to implement Omada Identity is not small. The TCO for the implementation is as high as any other solution. However, the cost of maintaining the solution is at par or lower than competitors, including adding more features or maintaining the system after the initial deployment or installation to make sure that they are available for users to use or extending the functionalities of those activities. Those maintenance costs are lower than other vendors, but the initial cost of getting the system installed is still high.""It is licensed per managed user per year.""There were a lot of administrator, partner, and supplier accounts for people who were no longer working for us but still in the system. So, we reduced the number of users no longer with the company, which saved us some money on licensing.""It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive.""From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses."

More Omada Identity Pricing and Cost Advice »

Information Not Available
Information Not Available
report
Use our free recommendation engine to learn which Customer Identity and Access Management solutions are best for your needs.
541,462 professionals have used our research since 2012.
Questions from the Community
Top Answer: Omada Identity Suite has a very powerful workflow engine. It is used for requesting access for approval to everything… more »
Top Answer: From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses… more »
Top Answer: What I would most like to see added to the product is role management, especially enterprise or business role… more »
Top Answer: The user experience was great because it had all the features that the client needed. It was fully customized for the… more »
Top Answer: The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This… more »
Top Answer: We used it for researching the best solution for one of our customers who was a big e-commerce platform with plans to… more »
Top Answer: The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning.
Top Answer: The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products… more »
Top Answer: We are a partner. I'm working for a consulting firm and we provide our services. While we mostly deal with hybrid cloud… more »
Comparisons
Also Known As
Omada Identity Suite
Learn More
Omada
Video Not Available
Overview

Omada Identity delivers an end-to-end identity and access management solution with essential identity governance functionality for secure, compliant, and efficient administration of all users' access rights across on-premises or cloud-based systems. The solution provides configurable best practice processes that covers all identity and access related scenarios from providing an access risk overview, management of identities lifecycle, to automated enforcement of policies.

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

Offer
Learn more about Omada Identity
Learn more about Salesforce Identity
Learn more about SAP Customer Identity and Access Management
Sample Customers
Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Information Not Available
Top Industries
REVIEWERS
Government44%
Computer Software Company22%
Mining And Metals Company11%
Financial Services Firm11%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider12%
Government7%
Financial Services Firm7%
VISITORS READING REVIEWS
Computer Software Company48%
Comms Service Provider13%
Insurance Company6%
Energy/Utilities Company5%
No Data Available
Company Size
REVIEWERS
Small Business25%
Large Enterprise75%
No Data Available
No Data Available
Find out what your peers are saying about ForgeRock, Auth0, Omada and others in Customer Identity and Access Management. Updated: September 2021.
541,462 professionals have used our research since 2012.

Salesforce Identity is ranked 7th in Customer Identity and Access Management with 1 review while SAP Customer Identity and Access Management is ranked 8th in Customer Identity and Access Management with 1 review. Salesforce Identity is rated 9.0, while SAP Customer Identity and Access Management is rated 8.0. The top reviewer of Salesforce Identity writes "Customizable, easy installation, easy to use, and great user experience". On the other hand, the top reviewer of SAP Customer Identity and Access Management writes "Good automated provisioning, integrates well with other SAP systems, and works well with Microsoft's Active Directory". Salesforce Identity is most compared with Okta Workforce Identity, SailPoint IdentityIQ, Azure Active Directory and Saviynt, whereas SAP Customer Identity and Access Management is most compared with .

See our list of best Customer Identity and Access Management vendors.

We monitor all Customer Identity and Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.