We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution scales extremely well."
"What we like the most about it is the fact that it helps us track the record of our projects. It keeps everything on one interface, facilitating the operations and planning."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"The solution's stability is fine. There are no issues with Salesforce's stability."
"We haven't had any issues with stability so far."
"We use this solution to track customer activities, opportunities and contact information."
"Scalability to configure and integrate."
"There are no major performance issues in the solution."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"Makes ticket information easy to access."
"It's great to do statuses or to review tasks."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The integration of Salesforce with other solutions could be improved."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"The solution's UI is horrible."
"The back end really isn't user-friendly at all."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"Salesforce's mobile app could be better. Also, it could integrate more seamlessly with Gmail."
"This platform is indeed on the expensive side."
"The cost of data storage is an issue once the company grows."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"The interface requires an upgrade."
"The Express edition does not allow the option for scripting."
"Licensing costs are very high."
"Service mapping could be less complicated."
"Integration capabilities can improve."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Local solutions have lower costs."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 29 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 24 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Offers out-of-the-box features and provides a wide range of capabilities under what they call "No code," "Low code," and "Pro code" options". On the other hand, the top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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