We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One can do almost everything using Salesforce's OOTB functionality without much investment."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"The queue management of the solution is its most valuable aspect."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"A very flexible solution."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"This is a development platform that provides us with a strong database and a low code environment."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"Assignment Group history is really important to me."
"In ServiceNow, the best features are the reports. We have more options there."
"We have seen a big improvement in the experience that we want to create for our end users."
"The simplicity is great."
"Scalability-wise, it is a very good solution."
"Salesforce Platform has a cumbersome interface when creating reports, dashboards, and those types of things. They could be a little bit more simple. The administration has to be an aficionado to do any sort of administration and maintenance, for example, setting up the way you want to modify the lead tracks or functions. These systems tend to be quite cumbersome."
"The reporting needs improvement and the dashboard could have more components added."
"Easier process to move to Lightning Components."
"This platform is indeed on the expensive side."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"The general reports could be made easier in the Salesforce Platform. Generating needs extensive training to know the exact structure of the design. Whenever you search for something you need to know what are the exact fields that you need to view. It's not an easy process to learn."
"They should provide access to data quality tips and tricks to make it better."
"We would like to see AI used to automate some of the functionality in this solution."
"The licensing for this solution, with respect to the user, needs to be improved."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"They should reduce the solution's cost and make it more affordable for buyers."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The solution is very expensive."
"The UI and mobile UI need to be improved."
"ServiceNow Now Platform's automation process needs improvement."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Pega BPM. See our Salesforce Platform vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.