Compare SAP CRM vs. Salesforce Sales Cloud

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Salesforce Sales Cloud Logo
3,642 views|2,962 comparisons
SAP CRM Logo
1,807 views|1,386 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.""The product is very fast and responsive. There's no lag time when you are on the platform."

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"The solution is stable."

More SAP CRM Pros »

Cons
"The cost of this solution could be improved.""The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."

More Salesforce Sales Cloud Cons »

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

More SAP CRM Cons »

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Questions from the Community
Top Answer: The product is very fast and responsive. There's no lag time when you are on the platform.
Top Answer: The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions. The solution probably has between 300-500 features already. I can't… more »
Top Answer: We primarily use the solution for managing our organization's leads and our customer accounts.
Top Answer: The solution is stable.
Top Answer: I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.
Top Answer: I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX… more »
Ranking
2nd
out of 66 in CRM
Views
3,642
Comparisons
2,962
Reviews
2
Average Words per Review
360
Rating
7.0
4th
out of 66 in CRM
Views
1,807
Comparisons
1,386
Reviews
1
Average Words per Review
418
Rating
8.0
Popular Comparisons
Also Known As
Sales Cloud, SFDC, Salesforce
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Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

Offer
Learn more about Salesforce Sales Cloud
Learn more about SAP CRM
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
REVIEWERS
Computer Software Company16%
Financial Services Firm11%
Healthcare Company11%
Cloud Provider11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider17%
Energy/Utilities Company5%
Media Company5%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company22%
Energy/Utilities Company7%
Media Company6%
Company Size
REVIEWERS
Small Business62%
Midsize Enterprise18%
Large Enterprise21%
No Data Available

Salesforce Sales Cloud is ranked 2nd in CRM with 2 reviews while SAP CRM is ranked 4th in CRM with 1 review. Salesforce Sales Cloud is rated 7.0, while SAP CRM is rated 8.0. The top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation, Camunda Platform, Siebel CRM and Oracle E-Business Suite, whereas SAP CRM is most compared with Microsoft Dynamics CRM, SAP Marketing Cloud, Oracle CRM, Siebel CRM and Sugar Enterprise.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.