We performed a comparison between Salesforce Sales Cloud and SAP ERP based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"The best features of the solution are its performance and stability."
"This product is lightweight."
"It is a good platform that shows consolidation of information for our customer base."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"Salesforce Sales Cloud is a stable solution."
"The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market."
"We like that we have real-time dashboard views."
"From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it."
"Their tech support is always good."
"The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster."
"SAP ERP's interface is pretty easy nowadays, as it has evolved over time and has been made as user-friendly as a person would like it."
"Everyone who uses SAP ERP has benefited from the functionality."
"This product is very scalable and easy to expand."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"I would like to see a more affordable licensing model."
"Amount of storage provided is limited."
"In the next release, I would like to see more integration."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"The solution's UI could be better."
"It could always be cheaper. There is no doubt about it."
"The user interface isn't as nice as SAP HANA's."
"It is a little difficult to use."
"One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high."
"The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing. The root cause analysis is very common across industries, yet SAP does not offer this option. A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons."
"Lacks sufficient technical support with slow response times."
"The speed to build and the speed to deliver could be better."
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Salesforce Sales Cloud is rated 8.4, while SAP ERP is rated 8.2. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, IQVIA Orchestrated Customer Engagement and Vlocity, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Microsoft Dynamics 365 Business Central.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
