We performed a comparison between Salesforce Sales Cloud and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"Contact records are most valuable."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"You can capture all the contacts that relate to an account or business, including personal details."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"I would like to see licensing fees reduced in the next release."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"The monitoring is very good, but it could be better."
"The solution's design could be improved."
"The solution is secure. However, they could always improve on security."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"I would like to see a more affordable licensing model."
"The return material authorization should utilize no-code or low-code."
Earn 20 points
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while Service Creatio is ranked 16th in CRM Customer Engagement Centers with 1 review. Salesforce Sales Cloud is rated 8.4, while Service Creatio is rated 9.0. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement, whereas Service Creatio is most compared with .
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
