Compare Salesforce Sales Cloud vs. Siebel Contact Center

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 3 reviews while Siebel Contact Center is ranked 16th in CRM Customer Engagement Centers. Salesforce Sales Cloud is rated 9.0, while Siebel Contact Center is rated 0. The top reviewer of Salesforce Sales Cloud writes "Every department contributes to the revenue numbers through the use of this tool". On the other hand, Salesforce Sales Cloud is most compared with Pega CRM, Vlocity and Oracle CRM, whereas Siebel Contact Center is most compared with Oracle Service Cloud and Pega Robotic Process Automation.
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Most Helpful Review
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Quotes From Members

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371,917 professionals have used our research since 2012.
Ranking
Views
4,907
Comparisons
3,987
Reviews
3
Average Words per Review
156
Avg. Rating
9.0
Views
114
Comparisons
87
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 12% of the time.
Also Known As
Sales Cloud, SFDC, Salesforce
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Oracle
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
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Learn more about Salesforce Sales Cloud
Learn more about Siebel Contact Center
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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