Compare Salesforce Sales Cloud vs. Siebel Contact Center

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 3 reviews while Siebel Contact Center is ranked 15th in CRM Customer Engagement Centers. Salesforce Sales Cloud is rated 8.6, while Siebel Contact Center is rated 0. The top reviewer of Salesforce Sales Cloud writes "Good integration and vast functionality has allowed us to consolidate solutions". On the other hand, Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation and Pega CRM, whereas Siebel Contact Center is most compared with Pega Robotic Process Automation and Oracle Service Cloud.
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Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2020.
397,983 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
397,983 professionals have used our research since 2012.
Ranking
Views
4,398
Comparisons
3,570
Reviews
3
Average Words per Review
106
Avg. Rating
8.7
Views
108
Comparisons
84
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 9% of the time.
Also Known As
Sales Cloud, SFDC, Salesforce
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Salesforce
Oracle
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Offer
Learn more about Salesforce Sales Cloud
Learn more about Siebel Contact Center
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupSouthwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
REVIEWERS
Software R&D Company17%
Comms Service Provider11%
Healthcare Company11%
Financial Services Firm11%
VISITORS READING REVIEWS
Software R&D Company32%
Comms Service Provider16%
Media Company10%
Government6%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2020.
397,983 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.