Salesforce Sales Cloud vs TalkDesk

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 6 reviews vs TalkDesk which is ranked 21st in CRM Customer Engagement Centers. The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM. TalkDesk is most compared with Freshdesk, Salesforce Service Cloud and Oracle Service Cloud.
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Most Helpful Review
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Quotes From Members Comparing Salesforce Sales Cloud vs TalkDesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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CRM Customer Engagement Centers?

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Ranking
RANKING
Views
16,189
Comparisons
7,235
Reviews
7
Followers
656
Avg. Rating
8.6
Views
227
Comparisons
137
Reviews
0
Followers
139
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Pega logo
Compared 24% of the time.
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Compared 12% of the time.
See more Salesforce Sales Cloud competitors »
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Compared 15% of the time.
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Compared 13% of the time.
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Compared 12% of the time.
See more TalkDesk competitors »
Also Known As
Also Known AsSales Cloud, SFDC, Salesforce
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1526751300
TalkDesk
  • Vendor 29445 screenshot 1524958023
OverviewQuestionmark icon
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
OFFER
Learn more about Salesforce Sales Cloud
Learn more about TalkDesk
Sample Customers
Sample CustomersCoca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupAnki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Software R&D Company
25%
Healthcare Company
13%
Financial Services Firm
13%
Retailer
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
8%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
63%
Midsize Enterprise
20%
Large Enterprise
17%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
No Data Available

Looking for a deeper dive into
CRM Customer Engagement Centers?

Crm customer engagement centers report from it central station 2018 05 12 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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