Compare Salesforce Sales Cloud vs. TalkDesk

Salesforce Sales Cloud is ranked 2nd in CRM Customer Engagement Centers with 2 reviews while TalkDesk is ranked 17th in CRM Customer Engagement Centers. Salesforce Sales Cloud is rated 9.0, while TalkDesk is rated 0. The top reviewer of Salesforce Sales Cloud writes "It has custom fields and custom reports which can align to our business objectives and marketing focus". On the other hand, Salesforce Sales Cloud is most compared with Vlocity, Pega CRM and Pega Robotic Process Automation, whereas TalkDesk is most compared with Freshdesk.
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Salesforce Sales Cloud Logo
4,606 views|3,720 comparisons
TalkDesk Logo
115 views|79 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: November 2019.
382,547 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
382,547 professionals have used our research since 2012.
Ranking
Views
4,606
Comparisons
3,720
Reviews
2
Average Words per Review
102
Avg. Rating
9.0
Views
115
Comparisons
79
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 11% of the time.
Compared 100% of the time.
Also Known As
Sales Cloud, SFDC, Salesforce
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Salesforce
TalkDesk
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
Offer
Learn more about Salesforce Sales Cloud
Learn more about TalkDesk
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupAnki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Top Industries
REVIEWERS
Software R&D Company17%
Healthcare Company11%
Financial Services Firm11%
Retailer11%
VISITORS READING REVIEWS
Software R&D Company30%
Comms Service Provider12%
Media Company9%
Government7%
No Data Available
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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