Compare Salesforce Sales Cloud vs. Vertical Solutions ContactCenter

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 3 reviews while Vertical Solutions ContactCenter is ranked 22nd in CRM Customer Engagement Centers. Salesforce Sales Cloud is rated 9.0, while Vertical Solutions ContactCenter is rated 0. The top reviewer of Salesforce Sales Cloud writes "Every department contributes to the revenue numbers through the use of this tool". On the other hand, Salesforce Sales Cloud is most compared with Pega CRM, Vlocity and Oracle CRM, whereas Vertical Solutions ContactCenter is most compared with .
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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371,917 professionals have used our research since 2012.
Ranking
Views
4,907
Comparisons
3,987
Reviews
3
Average Words per Review
156
Avg. Rating
9.0
Views
26
Comparisons
16
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 12% of the time.
Also Known As
Sales Cloud, SFDC, SalesforceContactCenter
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Salesforce
Vertical Solutions
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
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Learn more about Salesforce Sales Cloud
Learn more about Vertical Solutions ContactCenter
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2019.
371,917 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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