Salesforce Service Cloud vs. Samanage

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs Samanage which is ranked 23rd in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. Samanage is most compared with ServiceNow, Freshservice and Zendesk.
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Quotes From Members Comparing Salesforce Service Cloud vs. Samanage

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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300,846 professionals have used our research since 2012.
Ranking
Views
8,024
Comparisons
1,991
Reviews
2
Followers
436
Avg. Rating
9.5
Views
1,712
Comparisons
842
Reviews
0
Followers
235
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
See more Salesforce Service Cloud competitors »
Compared 30% of the time.
Compared 13% of the time.
Compared 5% of the time.
See more Samanage competitors »
Also Known As
Service Cloud
Website/Video
Salesforce
Samanage
Null Vendor
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Information Not Available
OFFER
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Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaSXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Information Not Available
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Music Company
9%
Financial Services Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
No Data Available
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
No Data Available
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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