SAP CRM vs Salesforce Service Cloud

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 3 reviews vs SAP CRM which is ranked 8th in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with Microsoft Dynamics CRM, Oracle Service Cloud and BMC Remedyforce. SAP CRM is most compared with Microsoft Dynamics CRM, Pega CRM and SAS Campaign Management.
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Most Helpful Review
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Quotes From Members Comparing SAP CRM vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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CRM Customer Engagement Centers?

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Ranking
RANKING
Views
7,366
Comparisons
2,083
Reviews
3
Followers
959
Avg. Rating
9.0
Views
3,462
Comparisons
2,702
Reviews
0
Followers
327
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Microsoft 400x400
Compared 24% of the time.
Pega logo
Compared 12% of the time.
Sas
Compared 7% of the time.
See more SAP CRM competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1526751300
SAP
  • Vendor 7931 screenshot 1525076118
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
OFFER
Learn more about Salesforce Service Cloud
Learn more about SAP CRM
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Brau Union €sterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Mªnchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Comms Service Provider
9%
Renewables & Environment Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available

Looking for a deeper dive into
CRM Customer Engagement Centers?

Crm customer engagement centers report from it central station 2018 05 12 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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