SAP CRM vs. Salesforce Service Cloud

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs SAP CRM which is ranked 6th in CRM Customer Engagement Centers with 1 review. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. SAP CRM is most compared with Microsoft Dynamics CRM, Pega CRM and SAS Marketing Automation.

18325

Salesforce Service Cloud

Based on 2 reviews.

18243

SAP CRM

Based on 1 review.

32614

Null Product

Most Helpful Review

Ed Romson

Artist and Owner at a tech consulting company

The most valuable features for us are contact tracking, the knowledge base, and the analytics.

Through the use of the Knowledge Base, which we translated into 13 languages, we where able to increase our support reach to our customers. This... Read more »

Andray Sander

Mobile Application Developer at a tech services company

Provides reporting and visualization which helps in decision-making. The design needs improvement.

SAP CRM has improved our sales activities by providing accurate information about the customers which assists the sales team to close deals. It has... Read more »

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Quotes From Members Comparing SAP CRM vs. Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available	SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue. Read more »	Information Not Available

See Which Vendors Are Best For You Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. See Recommendations 300,846 professionals have used our research since 2012.
Ranking
4th out of 25 In CRM Customer Engagement Centers Views 8,024 Comparisons 1,991 Reviews 2 Followers 436 Avg. Rating 9.5	6th out of 25 In CRM Customer Engagement Centers Views 3,894 Comparisons 1,849 Reviews 1 Followers 189 Avg. Rating 7.0	1st out of 207 In Emerging Solutions Views 0 Comparisons 0 Reviews 1 Followers 1 Avg. Rating 5.0
Top Comparisons
ServiceNow vs. Salesforce Service Cloud Compared 17% of the time. Microsoft Dynamics CRM vs. Salesforce Service Cloud Compared 12% of the time. BMC Remedyforce vs. Salesforce Service Cloud Compared 12% of the time. See more Salesforce Service Cloud competitors »	Microsoft Dynamics CRM vs. SAP CRM Compared 29% of the time. Pega CRM vs. SAP CRM Compared 13% of the time. SAS Marketing Automation vs. SAP CRM Compared 7% of the time. See more SAP CRM competitors »	Veeam Backup & Replication vs. Null Product Compared 53% of the time. Zerto Virtual Replication vs. Null Product Compared 47% of the time.
Also Known As
Service Cloud
Website/Video
Salesforce	SAP	Null Vendor
Overview
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.	SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.	Information Not Available
OFFER
Learn more about Salesforce Service Cloud Learn More	Learn more about SAP CRM Learn More	Learn more about Null Product Learn More
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva	Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.	Information Not Available
Top Industries
REVIEWERS Manufacturing Company 27% Marketing Services Firm 18% Comms Service Provider 9% Renewables & Environment Company 9% VISITORS READING REVIEWS Marketing Services Firm 19% Manufacturing Company 15% Financial Services Firm 14% Comms Service Provider 12%	No Data Available	No Data Available
Company Size
REVIEWERS Small Business 24% Midsize Enterprise 36% Large Enterprise 40% VISITORS READING REVIEWS Small Business 37% Midsize Enterprise 32% Large Enterprise 32%	No Data Available	No Data Available

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.