SAP CRM vs Salesforce Service Cloud

Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 3 reviews vs SAP CRM which is ranked 8th in CRM Customer Engagement Centers with 0 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. SAP CRM is most compared with Microsoft Dynamics CRM, SugarCRM and Pega CRM.
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Salesforce Service Cloud
SAP CRM
18325
18243
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Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM Customer Engagement Centers.
252,837 professionals have used our research since 2012.

Quotes From Members Comparing SAP CRM vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Crm customer engagement centers report from it central station 2018 01 27 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM Customer Engagement Centers.
252,837 professionals have used our research since 2012.
Ranking
RANKING
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Views
4,517
Comparisons
3,561
Reviews
0
Followers
358
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Microsoft 400x400
Compared 5% of the time.
Sugarcrm
Compared 3% of the time.
Pega logo
Compared 2% of the time.
See more SAP CRM competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1515865127
SAP
  • Vendor 7931 screenshot 1515865143
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Brau Union €sterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Mªnchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
No Data Available
Crm customer engagement centers report from it central station 2018 01 27 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM Customer Engagement Centers.
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252,837 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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