SAP CRM vs Salesforce Service Cloud

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 2 reviews vs SAP CRM which is ranked 8th in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. SAP CRM is most compared with Microsoft Dynamics CRM, Pega CRM and SAS Campaign Management.

Salesforce Service Cloud

SAP CRM

18325

Salesforce Service Cloud

Based on 2 reviews.

18243

SAP CRM

Most Helpful Review

Ed Romson

Artist and Owner at a tech consulting company

The most valuable features for us are contact tracking, the knowledge base, and the analytics.

Through the use of the Knowledge Base, which we translated into 13 languages, we where able to increase our support reach to our customers. This... Read more »

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Quotes From Members Comparing SAP CRM vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

See Which Vendors Are Best For You Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. See Recommendations 288,256 professionals have used our research since 2012.
Ranking
RANKING	3rd out of 25 In CRM Customer Engagement Centers Views 7,701 Comparisons 2,073 Reviews 2 Followers 686 Avg. Rating 9.5	8th out of 25 In CRM Customer Engagement Centers Views 3,672 Comparisons 2,261 Reviews 0 Followers 318 Avg. Rating N/A
Top Comparisons
Top Comparisons	ServiceNow vs. Salesforce Service Cloud Compared 14% of the time. BMC Remedyforce vs. Salesforce Service Cloud Compared 13% of the time. Microsoft Dynamics CRM vs. Salesforce Service Cloud Compared 12% of the time. See more Salesforce Service Cloud competitors »	Microsoft Dynamics CRM vs. SAP CRM Compared 28% of the time. Pega CRM vs. SAP CRM Compared 13% of the time. SAS Campaign Management vs. SAP CRM Compared 7% of the time. See more SAP CRM competitors »

Also Known As
Also Known As	Service Cloud
Website/Video
Website/Video	Salesforce	SAP
Overview
Overview	Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.	SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
OFFER
Learn more about Salesforce Service Cloud Learn More	Learn more about SAP CRM Learn More
Sample Customers
Sample Customers	Stanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva	Brau Union €sterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Mªnchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
Top Industries	REVIEWERS Manufacturing Company 27% Marketing Services Firm 18% Comms Service Provider 9% Renewables & Environment Company 9% VISITORS READING REVIEWS Marketing Services Firm 19% Manufacturing Company 16% Financial Services Firm 14% Comms Service Provider 10%	No Data Available
Company Size
Company Size	REVIEWERS Small Business 24% Midsize Enterprise 36% Large Enterprise 40% VISITORS READING REVIEWS Small Business 37% Midsize Enterprise 32% Large Enterprise 32%	No Data Available

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.