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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: January 2019. 317,134 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Information Not Available | SAP CRM offers a free trial for anyone wanting to test the product before purchasing it. They should reduce the price to target small businesses. The company has seen an increase in revenue. |
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. 317,134 professionals have used our research since 2012. | |
Ranking | |
Views 8,355 Comparisons 1,990 Reviews 3 Followers 385 Avg. Rating 9.7 | Views 4,214 Comparisons 1,650 Reviews 1 Followers 200 Avg. Rating 7.0 |
Top Comparisons | |
Compared 33% of the time. Compared 11% of the time. Compared 8% of the time. | Compared 33% of the time. Compared 20% of the time. Compared 9% of the time. |
Also Known As | |
Service Cloud | |
Learn | |
Salesforce | SAP |
Overview | |
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs. | SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management. |
Offer | |
Learn more about Salesforce Service Cloud | Learn more about SAP CRM |
Sample Customers | |
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva | Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc. |
See also Salesforce Service Cloud Reviews, SAP CRM Reviews, and our list of Best CRM Customer Engagement Centers Companies.