SAP CRM vs. Salesforce Service Cloud

As of February 2019, Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs SAP CRM which is ranked 6th in CRM Customer Engagement Centers with 1 review. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and JIRA Service Desk. SAP CRM is most compared with Microsoft Dynamics CRM, BrandMuscle and Pega CRM.

Salesforce Service Cloud

SAP CRM

Salesforce Service Cloud

Read 3 Salesforce Service Cloud reviews.

8,355 views|1,990 comparisons

SAP CRM

Read 1 SAP CRM review.

4,214 views|1,650 comparisons

Most Helpful Review

Anonymous User

Senior Vice President

Has the ability to quickly add customizable fields that are easily incorporated into the existing framework

It's all cases the solution was the first of its kind in the environment (it was previously manual). To be fair, just about any system would make... Read more »

Andray Sander

Mobile Application Developer at a tech services company

Provides reporting and visualization which helps in decision-making. The design needs improvement.

SAP CRM has improved our sales activities by providing accurate information about the customers which assists the sales team to close deals. It has... Read more »

Free Report: Oracle Service Cloud vs. Salesforce Service Cloud

Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: January 2019.

Download now

317,134 professionals have used our research since 2012.

Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available	SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue. Read more »

See Which Vendors Are Best For You Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. See Recommendations 317,134 professionals have used our research since 2012.
Ranking
4th out of 25 in CRM Customer Engagement Centers Views 8,355 Comparisons 1,990 Reviews 3 Followers 385 Avg. Rating 9.7	6th out of 25 in CRM Customer Engagement Centers Views 4,214 Comparisons 1,650 Reviews 1 Followers 200 Avg. Rating 7.0
Top Comparisons
ServiceNow vs. Salesforce Service Cloud Compared 33% of the time. Microsoft Dynamics CRM vs. Salesforce Service Cloud Compared 11% of the time. JIRA Service Desk vs. Salesforce Service Cloud Compared 8% of the time. See more Salesforce Service Cloud competitors » + Add more products to compare	Microsoft Dynamics CRM vs. SAP CRM Compared 33% of the time. BrandMuscle vs. SAP CRM Compared 20% of the time. Pega CRM vs. SAP CRM Compared 9% of the time. See more SAP CRM competitors » + Add more products to compare
Also Known As
Service Cloud
Learn
Salesforce	SAP
Overview
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.	SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
Offer
Learn more about Salesforce Service Cloud Learn More	Learn more about SAP CRM Learn More
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva	Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.