Compare SAP CRM vs. Salesforce Service Cloud

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while SAP CRM is ranked 4th in CRM with 1 review. Salesforce Service Cloud is rated 10.0, while SAP CRM is rated 7.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, the top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Salesforce Sales Cloud, whereas SAP CRM is most compared with Microsoft Dynamics CRM, SAP Marketing Cloud, Siebel CRM, Oracle CRM and Pega CRM.
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Salesforce Service Cloud Logo
2,219 views|1,846 comparisons
SAP CRM Logo
1,951 views|1,517 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue.

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430,223 professionals have used our research since 2012.
Ranking
Views
2,219
Comparisons
1,846
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
4th
out of 71 in CRM
Views
1,951
Comparisons
1,517
Reviews
1
Average Words per Review
415
Avg. Rating
7.0
Popular Comparisons
Compared 56% of the time.
Compared 14% of the time.
Compared 10% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Service Cloud
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Salesforce
SAP
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Learn more about SAP CRM
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaBrau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Comms Service Provider9%
Financial Services Firm9%
VISITORS READING REVIEWS
Computer Software Company39%
Government8%
Media Company7%
Insurance Company6%
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.