Compare SAP CRM vs. Salesforce Service Cloud

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews while SAP CRM which is ranked 6th in CRM Customer Engagement Centers with 1 review. Salesforce Service Cloud is rated 10.0, while SAP CRM is rated 7.0. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". On the other hand, the top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk, whereas SAP CRM is most compared with Microsoft Dynamics CRM, BrandMuscle and SAP Hybris Sales Cloud.
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4,765 views|1,587 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue.

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Ranking
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8,947
Comparisons
2,004
Reviews
3
Average Words per Review
606
Avg. Rating
9.7
Views
4,765
Comparisons
1,587
Reviews
1
Average Words per Review
410
Avg. Rating
7.0
Top Comparisons
Compared 11% of the time.
Compared 30% of the time.
Compared 18% of the time.
Compared 7% of the time.
Also Known As
Service Cloud
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SAP
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaBrau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: July 2019.
360,852 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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