SAP Digital for Customer Engagement vs Salesforce Service Cloud

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 3 reviews vs SAP Digital for Customer Engagement which is ranked 24th in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with BMC Remedyforce, Oracle Service Cloud and Microsoft Dynamics CRM. SAP Digital for Customer Engagement is most compared with Amdocs CES CRM, BSI and SAP CRM.
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Quotes From Members Comparing SAP Digital for Customer Engagement vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Ranking
RANKING
Views
7,366
Comparisons
2,083
Reviews
3
Followers
959
Avg. Rating
9.0
Views
132
Comparisons
85
Reviews
0
Followers
138
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »See more SAP Digital for Customer Engagement competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
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SAP
  • Vendor 7931 screenshot 1525076118
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SAP Digital for Customer Engagement built stronger relationships with customers by engaging them at every touch point throughout their journey. Partnering with SAP Hybris solutions gets the latest technologies to redefine customer engagements. It delivers the same experience across time and channels giving customers consistent rich personalized content, engaging them through their customer journey. It give customers the simple, enjoyable shopping experiences they demand through accessing the CRM tools and insights you need to delight customers anywhere, any time, on any device. SAP Digital for Customer Engagement breaks down information silos to understand customer issues and discover new opportunities to nurture the customer relationship.
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Learn more about SAP Digital for Customer Engagement
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Recruiting/Hr Firm
9%
Music Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available

Looking for a deeper dive into
CRM Customer Engagement Centers?

Crm customer engagement centers report from it central station 2018 05 12 thumbnailReport download mockup no thumb

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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