SAP Digital for Customer Engagement vs. Salesforce Service Cloud

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs SAP Digital for Customer Engagement which is ranked 22nd in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. SAP Digital for Customer Engagement is most compared with .
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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310,362 professionals have used our research since 2012.
Ranking
Views
8,220
Comparisons
1,946
Reviews
2
Followers
405
Avg. Rating
9.5
Views
137
Comparisons
25
Reviews
0
Followers
53
Avg. Rating
N/A
Top Comparisons
Also Known As
Service Cloud
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Salesforce
SAP
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SAP Digital for Customer Engagement built stronger relationships with customers by engaging them at every touch point throughout their journey. Partnering with SAP Hybris solutions gets the latest technologies to redefine customer engagements. It delivers the same experience across time and channels giving customers consistent rich personalized content, engaging them through their customer journey. It give customers the simple, enjoyable shopping experiences they demand through accessing the CRM tools and insights you need to delight customers anywhere, any time, on any device. SAP Digital for Customer Engagement breaks down information silos to understand customer issues and discover new opportunities to nurture the customer relationship.
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Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaMedtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Financial Services Firm9%
Software R&D Company9%
VISITORS READING REVIEWS
Marketing Services Firm22%
Manufacturing Company15%
Financial Services Firm14%
Comms Service Provider11%
No Data Available
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business37%
Midsize Enterprise32%
Large Enterprise32%
No Data Available
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM Customer Engagement Centers.
310,362 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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