SCSM vs. Salesforce Service Cloud

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs SCSM which is ranked 11th in IT Service Management (ITSM) with 1 review. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Read 1 SCSM review.
6,285 views|2,783 comparisons
Most Helpful Review
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Quotes From Members

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Pricing and Cost Advice
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It is a lower price vs. other things on the market.

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Ranking
Views
8,220
Comparisons
1,946
Reviews
2
Followers
405
Avg. Rating
9.5
Views
6,285
Comparisons
2,783
Reviews
1
Followers
269
Avg. Rating
7.0
Top Comparisons
Compared 41% of the time.
Compared 14% of the time.
Also Known As
Service CloudSystem Center Service Manager
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Salesforce
Microsoft
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Offer
Learn more about Salesforce Service Cloud
Learn more about SCSM
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaFibabanka, UMC Health System
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Financial Services Firm9%
Software R&D Company9%
VISITORS READING REVIEWS
Marketing Services Firm22%
Manufacturing Company15%
Financial Services Firm14%
Comms Service Provider11%
VISITORS READING REVIEWS
Transportation Company22%
Non Tech Company13%
Manufacturing Company12%
Financial Services Firm9%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business37%
Midsize Enterprise32%
Large Enterprise32%
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise32%
Large Enterprise48%
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM Customer Engagement Centers.
310,151 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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