We performed a comparison between Salesforce Service Cloud and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."We use Salesforce Service Cloud for lead management and opportunity management."
"The complexity of the solution is very less."
"The interface is quite user-friendly."
"The product's initial setup phase was straightforward."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"The plug-ins that work with other standard systems have made the product industry-ready."
"It's a cloud tool, so it is easy to set up."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"There is room for improvement in pricing."
"The product's high price is an area of concern where improvements are required."
"The pricing for what Salesforce Service Cloud offers is not great."
"The documentation could be improved."
"The integrations with other solutions can be improved."
"The main concern for me revolves around the speed of certain integrations."
"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."
"The return material authorization should utilize no-code or low-code."
Earn 20 points
Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews while Service Creatio is ranked 16th in CRM Customer Engagement Centers with 1 review. Salesforce Service Cloud is rated 8.6, while Service Creatio is rated 9.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas Service Creatio is most compared with .
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
